EtreCheckPro version: 6.7.1 (67011) Report generated: 2022-09-04 10:03:49 Download EtreCheckPro from https://etrecheck.com Runtime: 6:29 Performance: Below Average Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Supported iMac Model: iMac17,1 3,2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - M******************n (APFS) [APFS Virtual drive] (276.15 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (286 MB used) disk2s3 - Recovery (APFS) [Recovery] (623 MB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (15.32 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.32 GB used) disk2s6 - Update (APFS) (319 KB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - M******************n (APFS) [APFS Virtual drive] (276.15 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (286 MB used) disk2s3 - Recovery (APFS) [Recovery] (623 MB used) disk2s4 - VM (APFS) [APFS VM] (1.07 GB used) disk2s5 (APFS) [APFS Container] (15.32 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.32 GB used) disk2s6 - Update (APFS) (319 KB used) disk3 - WD My Book 1144 1.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M************o (Journaled HFS+) 999.83 GB (896.33 GB used) Mounted Volumes: disk2s1 - M******************n [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 276.15 GB Shared values Size: 1.02 TB Free: 725.71 GB Available: 746.43 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 286 MB Shared values Size: 1.02 TB Free: 725.71 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1.07 GB Shared values Size: 1.02 TB Free: 725.71 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 15.32 GB Shared values Size: 1.02 TB Free: 725.71 GB Available: 746.43 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 319 KB Shared values Size: 1.02 TB Free: 725.71 GB disk3s2 - M************o Filesystem: Journaled HFS+ Mount point: /Volumes/M************o Used: 896.33 GB Size: 999.83 GB Free: 103.50 GB Available: 103.52 GB Network: Interface en0: Ethernet Interface en5: DJI Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 171.53 GB available System Software: macOS Big Sur 11.6.8 (20G730) Time since boot: About 12 hours Notifications: Garmin Express Service.app one notification Sonos.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.abbott.launcher.plist Executable: /Applications/FreeStyle Libre/.adc_launcher.app/Contents/MacOS/adc_launcher Details: Executable file is hidden - possibly malware Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.Helper.plist Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.amazon.music.plist Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Google Drive.app Login Item: /Applications/Amazon Music.app Apps: 3 Old Applications: 26 x86-only apps Kernel Extensions: /Applications/BlueStacks.app [Not Loaded] VBoxDrv.kext - com.bluestacks.kext.Hypervisor (4.3.26) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (5.0.18) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (5.0.18) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (5.0.18) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (5.0.18) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) [Not Loaded] HoRNDIS.kext - com.joshuawise.kexts.HoRNDIS (8.0 - SDK 10.6) [Not Loaded] WD1394_64_109HPDriver.kext - com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Not Loaded] WDUSB_64_109HPDriver.kext - com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 184 Apple tasks [Running] 145 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 171 Apple tasks [Running] 148 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-12-23) [Other] com.abbott.FreeStyleLibreMAS.plist (Not signed - installed 2019-07-01) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11) [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2022-08-24) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-04-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-08-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Other] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2022-07-21) [Loaded] com.teamviewer.Helper.plist (Not signed - installed 2016-09-19) [Not Loaded] com.teamviewer.teamviewer_service.plist (Not signed - installed 2016-09-19) [Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2017-12-16) Launch Agents: [Running] com.abbott.launcher.plist (Not signed - installed 2019-07-01) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-09) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2022-05-08) [Running] com.epson.edca.launcher.plist (Seiko Epson Corporation - installed 2020-02-26) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2021-10-14) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-10-10) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-19) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-19) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-08-17) [Not Loaded] com.teamviewer.teamviewer.plist (Not signed - installed 2016-09-19) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (Not signed - installed 2016-09-19) User Launch Agents: [Other] amUpdater.plist (Not signed - installed 2016-10-03) [Loaded] com.BlueStacks.AppPlayer.Service.plist (BlueStack Systems, Inc. - installed 2017-12-23) [Loaded] com.BlueStacks.AppPlayer.UninstallWatcher.plist (BlueStack Systems, Inc. - installed 2020-01-01) [Other] com.BlueStacks.AppPlayer.Updater.plist (BlueStack Systems, Inc. - installed 2017-12-23) [Running] com.amazon.music.plist (Not signed - installed 2022-08-09) [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2021-12-16) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-06-19) [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-12-16) User Login Items: [Running] Amazon Music (Not signed - installed 2022-08-09) Application /Applications/Amazon Music.app [Running] Dropbox (Dropbox, Inc. - installed 2022-09-03) Application /Applications/Dropbox.app [Running] Garmin Express Service (Garmin International - installed 2022-04-11) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Running] Garmin Express (Garmin International - installed 2022-04-11) Application /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Loaded] Google Drive (Not signed - installed 2022-08-25) Application /Applications/Google Drive.app [Not Loaded] Launcher Disabler (App Store - installed 2022-08-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2022-08-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2022-05-04) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-09-05) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-09-05) Backup: Time Machine information is limited without Full Disk Access Destinations: M************o [Local] (Last used) 7 local snapshots Oldest local snapshot: 2022-09-03 14:30:18 Last local snapshot: 2022-09-04 08:30:31 Performance: System Load: 1.46 (1 min ago) 1.37 (5 min ago) 1.51 (15 min ago) Nominal I/O usage: 4.40 MB/s File system: 18.55 seconds Write speed: 215 MB/s Read speed: 683 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 9 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.photos.ImageConversionService 57.04 % (Apple) EtreCheckPro 13.04 % (Etresoft, Inc.) kernel_task 10.22 % (Apple) VTDecoderXPCService (3) 8.76 % (Apple) photolibraryd 6.26 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 391 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (3) 358 MB (Apple) Dropbox (3) 278 MB (Dropbox, Inc.) MTLCompilerService (53) 260 MB (Apple) com.apple.WebKit.WebContent 197 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 33 MB / 21 KB (Apple) mDNSResponder 8 MB / 370 KB (Apple) Sonos 4 MB / 35 KB (Sonos, Inc.) Dropbox 356 KB / 385 KB (Dropbox, Inc.) Mail 159 KB / 68 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) nsurlsessiond (2) 2 (Apple) cloudd (2) 1 (Apple) Dropbox (3) 0 (Dropbox, Inc.) com.apple.AppleUserHIDDrivers (6) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 18 MB Used RAM: 5.60 GB Cached files: 2.38 GB Available RAM: 2.40 GB Swap Used: 69 MB Software Installs (past 60 days): Install Date Name (Version) 2022-08-26 macOS 11.6.8 (11.6.8) 2022-08-26 macOS Installer Notification (2.0) 2022-08-26 XProtectPlistConfigData (2162) 2022-08-26 MRTConfigData (1.93) 2022-08-26 XProtectPayloads (71) 2022-08-27 Safari (15.6.1) Clean up: ~/Library/LaunchAgents/amUpdater.plist /Applications/Archive Manager.app/Contents/Resources/appUpdater Executable not found /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found /Library/LaunchDaemons/com.abbott.FreeStyleLibreMAS.plist /Applications/FreeStyle Libre/FreeStyle Libre.app/Contents/MacOS/MAS.FreeStyleLibre Executable not found Diagnostics Information (past 7-30 days): 2022-09-04 09:33:29 proactiveeventtrackerd Crash (23 times) Executable: /usr/libexec/proactiveeventtrackerd Details: dyld3 mode 2022-09-04 09:25:14 suggestd Crash (22 times) Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd Details: dyld3 mode 2022-09-04 08:41:37 logd Crash (3 times) Executable: /usr/libexec/logd Details: dyld3 mode 2022-09-04 00:00:18 Photos.app Hang Executable: /System/Applications/Photos.app 2022-09-03 22:13:16 Google Chrome.app Hang Executable: /Applications/Google Chrome.app 2022-09-03 21:56:13 Google Drive.app Crash (2 times) Executable: /Applications/Google Drive.app 2022-09-03 21:21:20 WindowServer Crash Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2022-09-03 21:06:29 GPU:AMD MetalDevice for accelerator(0x0): 0x0 (MTLDevice: 0x0) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX 0@0/ATY,Tako@0/AMDFramebufferSI IOPresentment: T IOPresentmentCreateForRegistryID:3275: 0 0x100000467 F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid F ioPresentmentOpenServiceForID:1312: regid T ioPresentmentGenerateDeviceMap:1662: ndevs 2 (0 2 0 2 0) T ioPresentmentGenerateDeviceMap:1739: 0 0 0 T ioPresentmentPopulateIOFramebufferEntries:1520: kAGDCVendorInfo 0x10 0000439 0x10000 0x106b T ioPresentmentPopulateIOFramebufferEntries:1540: kAGDCGPUCapability 0 x100000439 220 0 T ioPresentmentGenerateDeviceMap:1739: 0 0 0 T ioPresentmentPopulateIOFramebufferEntries:1520: kAGDCVendorInfo 0x10 0000485 0x30000 0x1002 T ioPresentmentPopulateIOFramebufferEntries:1540: kAGDCGPUCapability 0 x100000485 220 6 F IOPresentmentCreateForRegistryID:3407: iface 0x815 F IOPresentmentCreateForRegistryID:3466: iface 0x1 IOPresentment Device Map: Origin: AGDC Devices: { 0={ } 1={ A:0x0(),0x0(),0, C:0x1cc(IOService:/AppleACPIPlatfor mExpert/PCI0@0/AppleACPIPCI/PEG0@1/IOPP/GFX0@0),0x485(AtiDeviceControl ),34055, F:0x1cc,0x467(ATY,Tako@0/AMDFramebufferSI),24155,0 F:0x1cc,0x46c(ATY,Tako@1/AMDFramebufferSI),30047,1 F:0x1cc,0x471(ATY,Tako@2/AMDFramebufferSI),35167,2 F:0x1cc,0x476(ATY,Tako@3/AMDFramebufferSI),7691,3 F:0x1cc,0x47b(ATY,Tako@4/AMDFramebufferSI),30211,4 F:0x1cc,0x480(ATY,Tako@5/AMDFramebufferSI),30467,5}} 2022-09-03 19:51:38 Amazon Music.app Crash Executable: /Applications/Amazon Music.app 2022-09-03 18:53:42 Kernel Panic Details: panic(cpu 2 caller 0xffffff800dffea25): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds 2022-09-03 15:12:37 Mail.app Hang Executable: /System/Applications/Mail.app 2022-09-03 14:55:01 Finder.app Hang Executable: /System/Library/CoreServices/Finder.app 2022-09-03 14:37:30 OtherUsersStorageExtension High CPU Use Executable: /System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUsersStorageExtension.appex/Contents/MacOS/OtherUsersStorageExtension End of report