EtreCheck version: 5.6.4 (5222) Report generated: 2020-12-12 10:29:21 Download EtreCheck from https://etrecheck.com Runtime: 14:24 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,1 2,7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 313.03 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.40 GB used) disk2 - Toshiba External USB 3.0 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - T*********T (Mac OS Extended (Case-sensitive, Journaled)) 999.86 GB (842.21 GB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 1000.00 GB (Shared - 313.03 GB used, 746.48 GB available, 674.75 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 529 MB used, 674.75 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 1 MB used, 674.75 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.40 GB used, 746.48 GB available, 674.75 GB free) APFS Mount point: / Read-only: Yes disk2s2 - T*********T 999.86 GB (842.21 GB used, 157.66 GB available, 157.65 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T*********T Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H15) Time since boot: About an hour Safe Mode: Enabled Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin 32-bit Applications: 2 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 180 Apple tasks [Running] 117 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 112 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-11-27) [Not Loaded] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-11-27) [Not Loaded] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-11-27) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-12-11) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-11) Launch Daemons: [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Not Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-11-27) [Not Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-01-05) [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-11) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-11) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-11) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-11-09) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2014-10-11) User Login Items: [Not Loaded] CleanMyMac-MAS Menu (App Store - installed 2020-12-07) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app [Not Loaded] Problem Reporter (App Store - installed 2020-12-07) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app [Not Loaded] S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor (App Store - installed 2020-12-07) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app/Contents/Library/LoginItems/S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor.app [Not Loaded] Launcher Disabler (App Store - installed 2020-12-01) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2020-12-01) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-12-09) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: SharePointBrowserPlugin: 14.7.7 (? - installed 2018-11-04) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine information not available without Full Drive Access. 13 local snapshots Oldest local snapshot: 2020-12-02 16:28:57 Last local snapshot: 2020-12-12 09:43:07 Performance: System Load: 1.50 (1 min ago) 1.35 (5 min ago) 1.27 (15 min ago) Nominal I/O speed: 1.27 MB/s File system: 120.72 seconds (timed out) Write speed: 22 MB/s Read speed: 28 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 7.48 % (?) EtreCheck 3.93 % (App Store) firefox 0.41 % (Mozilla Corporation) bird 0.37 % (Apple) SystemUIServer 0.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 515 MB (App Store) firefox 404 MB (Mozilla Corporation) CVMCompiler 133 MB (Apple) App Store 129 MB (Apple) accountsd 80 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 119 KB / 68 KB (?) firefox 4 KB / 1 KB (Mozilla Corporation) spindump_agent 0 B / 0 B (Apple) UsageTrackingAgent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 15 MB Used RAM: 3.32 GB Cached files: 4.67 GB Available RAM: 4.68 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-13 Numbers (10.0) 2020-11-13 iMovie (10.2.1) 2020-11-13 Pages (10.0) 2020-11-13 Adobe Flash Player 2020-11-14 Microsoft AutoUpdate 2020-11-14 Ergänzungsupdate macOS Catalina 10.15.7 2020-11-14 Safari (14.0.1) 2020-11-14 MRTConfigData (1.72) 2020-11-18 The Unarchiver (4.2.4) 2020-12-01 OneDrive (20.169.0823) 2020-12-03 Keynote (10.0) 2020-12-04 XProtectPlistConfigData (2136) 2020-12-07 CleanMyMac X (4.7.2) 2020-12-09 Citrix Workspace (20.12.0) 2020-12-11 Microsoft Outlook 2020-12-11 Microsoft Office 2020-12-12 EtreCheck (5.6.4) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report