EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-02-27 12:46:03 Download EtreCheckPro from https://etrecheck.com Runtime: 11:44 Performance: Poor Problem: Other problem Description: Apple Mail sometimes loses connection to hotmail-server (exchange). Reconnection is no longer possible. Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Obsolete hardware - This computer may be considered obsolete. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Out of RAM - This computer is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (27-inch, Mid 2011) Status: Obsolete iMac Model: iMac12,2 2,7 GHz Intel Core i5 (i5-2500S) CPU: 4-core 12 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - 4 GB DDR3 1333 BANK 1/DIMM1 - 4 GB DDR3 1333 Video Information: AMD Radeon HD 6770M - VRAM: 512 MB iMac 2560 x 1440 Drives: disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (844.37 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk1 - APPLE SD Card Reader 1.00 GB (SD Card) Internal USB 480 Mbit/s USB disk1s1 (MS-DOS (FAT16)) 1.00 GB (260 MB used) disk3 - Intenso External USB 3.0 4.00 TB External USB 480 Mbit/s USB disk3s1 - EFI [EFI] 315 MB disk3s2 - I*****O (Mac OS Extended (Case-sensitive, Journaled)) 4.00 TB (975.08 GB used) Mounted Volumes: disk0s2 - Macintosh HD Filesystem: Journaled HFS+ Mount point: / Used: 844.37 GB Size: 999.35 GB Free: 154.71 GB Available: 173.29 GB disk1s1 Filesystem: MS-DOS (FAT16) Mount point: /Volumes/Untitled Read-only: Yes Used: 260 MB Size: 1.00 GB Free: 744 MB disk3s2 - I*****O Filesystem: Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/I*******1 Used: 975.08 GB Size: 4.00 TB Free: 3.03 TB USB: USB20Bus Apple Inc. - FaceTime HD Camera (Built-in) hub_device Apple Inc. - BRCM2046 Hub Apple Inc. - Bluetooth USB Host Controller USB20Bus hub_device Intenso - External USB 3.0 Apple Computer, Inc. - IR Receiver Apple - Internal Memory Card Reader Network: Interface usbmodemFA131: Bose QC Earbuds Interface usbmodemfa132: SAMSUNG_Android Interface Bluetooth-Modem: Bluetooth DUN 2 Interface en0: Ethernet Interface en7: TomTom GO 60 Interface en8: TomTom GO 61 Interface en11: iPhone 4 Interface en12: iPhone 5 Interface en9: iPhone 2 Interface en10: iPhone 3 Interface en6: iPad Interface en13: iPad 2 Interface en5: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.90 GB available Printer sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: About 132 days Notifications: DrCleaner.app one notification (one scheduled) Safari.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Security Risk! - Adobe Flash Player installed! Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.bombich.ccchelper.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the legitimate list - probably OK Login Item: /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app Apps: 35 Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hid_hook.kext - com.parallels.kext.hidhook (9.0 24172.951362) [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (9.0 24172.951362) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (9.0 24172.951362) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (9.0 24172.951362) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (9.0 24172.951362) /Library/Extensions [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9) /System/Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.4.9) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.69.0 - SDK 10.6) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 177 Apple tasks [Running] 118 Apple tasks [Killed] 6 Apple tasks System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 158 Apple tasks [Running] 115 Apple tasks [Killed] 4 Apple tasks Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-12-08) Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud [Loaded] com.apple.aelwriter.plist (Apple - installed 2017-10-14) Executable: /usr/sbin/AELWriter [Loaded] com.apple.qmaster.qmasterd.plist (Apple - installed 2017-10-14) Executable: /usr/sbin/qmasterd [Loaded] com.bombich.ccchelper.plist (Not signed - installed 2017-10-14) Executable: /Library/PrivilegedHelperTools/com.bombich.ccchelper [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-10-22) Executable: /Library/PrivilegedHelperTools/com.malwarebytes.HelperTool [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-04-30) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-04-30) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2023-03-31) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Launch Agents: [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-04-30) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-04-30) Command: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Not signed - installed 2021-04-11) Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-25) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Other] com.google.keystone.agent.plist (Not signed - installed 2018-07-18) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded User Login Items: [Not Loaded] 1Password Extension Helper (App Store - installed 2023-07-31) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Not Loaded] 1Password Launcher (App Store - installed 2023-07-31) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] CIJSULAgent (Canon Inc. - installed 2023-03-31) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2023-03-31) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Not Loaded] CCC User Agent (Not signed - installed 2017-10-14) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Not Loaded] ATLoginItemHelper (App Store - installed 2021-07-09) Modern Login Item /Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app [Not Loaded] FireplaceLiveFreeHelper (App Store - installed 2024-01-27) Modern Login Item /Applications/Fireplace live HD free.app/Contents/Library/LoginItems/FireplaceLiveFreeHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2017-10-14) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] iTunesHelper (Apple - installed 2021-04-28) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app Applications: 427 apps 35 32-bit apps 32 unsigned apps App Extensions: Photo editing extensions: Pixelmator Verzerren - /Applications/Pixelmator.app Pixelmator Retuschieren - /Applications/Pixelmator.app Action services: Reparieren Werkzeug - /Applications/Pixelmator.app Plugins: Musikerstellung - /Applications/Logic Pro X.app Musikerstellung - /Applications/MainStage 3.app Safari extensions: 1Password - /Applications/1Password 7.app QuickLook Previews (legacy): ParallelsQL - /Applications/Parallels Desktop.app com.parallels.vm.vmpackage *.pvm OPItemMetadataQLGenerator - /Applications/1Password 7.app com.agilebits.itemmetadata *.onepassword-item-metadata PixelmatorLook - /Applications/Pixelmator.app com.pixelmator.pxm *.pxm com.pixelmator.pxg *.pxg public.webp *.webp com.pixelmator.pxls *.pxls LogicXQLGenerator - /Applications/Logic Pro X.app com.apple.logicx.project *.logicx SVG - /Applications/Gapplin.app public.svg-image *.svg MainStageQuickLook - /Applications/MainStage 3.app com.apple.mainstage.concert *.concert Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2018-09-29) FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-08) AdobePDFViewer: 10.1.0 (? - installed 2017-10-14) Flash Player: 32.0.0.465 (? - installed 2020-12-08) EPPEX Plugin: 3.0.5.0 (? - installed 2017-10-14) Default Browser: (? - installed 2019-10-10) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-09-25) iSightAudio: 7.7.3 (Apple - installed 2020-09-25) BridgeAudioSP: 4.69.2 (Apple - installed 2020-11-19) AppleAVBAudio: 683.1 (Apple - installed 2020-09-25) DVCPROHDAudio: 1.3.2 (Apple - installed 2017-10-14) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-09-25) AirPlay: 2.0 (Apple - installed 2020-09-25) CoreMediaIO Plug-ins: AppleCamera: 400.6.01 (Apple - installed 2017-10-14) iOSScreenCapture: 814.0 (Apple - installed 2017-10-14) Safari Extensions: 1Password (App Store - installed 2023-07-31) 3rd Party Preference panels: Flash Player (Adobe Inc. - installed 2020-12-08) Perian (? - installed 2011-09-25) RCDefaultApp (? - installed 2012-01-31) YAMAHA-USBMIDIPatch (? - installed 2017-10-14) Backup: Skip System Files: No Volumes being backed up: Macintosh HD: Disk size: 999.35 GB - Disk used: 844.63 GB Destinations: I*****O [Local] (Last used) Total size: 4.00 TB Total number of backups: 73 Oldest backup: 2021-12-18 18:14:37 Last backup: 2024-02-27 12:26:55 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.74 (1 min ago) 1.89 (5 min ago) 2.01 (15 min ago) Nominal I/O usage: 1.10 MB/s File system: 33.34 seconds Write speed: 61 MB/s Read speed: 41 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 15 % Idle: 80 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) plugin-container (51) 67.04 % (Mozilla Corporation) firefox 47.20 % (Mozilla Corporation) WindowServer 6.24 % (Apple) EtreCheckPro 4.30 % (Etresoft, Inc.) kernel_task 3.73 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (51) 4.97 GB (Mozilla Corporation) kernel_task 1.33 GB (Apple) firefox 1.06 GB (Mozilla Corporation) EtreCheckPro 495 MB (Etresoft, Inc.) Finder 271 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 470 MB / 47 MB (Apple) firefox 17 MB / 22 MB (Mozilla Corporation) netbiosd 12 MB / 4 MB (Apple) Mail 1 MB / 398 KB (Apple) SystemUIServer 0 B / 86 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) firefox 15 (Mozilla Corporation) plugin-container (51) 14 (Mozilla Corporation) WindowServer 6 (Apple) Finder 5 (Apple) lsd (2) 2 (Apple) Virtual Memory Information: Physical RAM: 12 GB Free RAM: 20 MB Used RAM: 10.47 GB Cached files: 1.51 GB Available RAM: 1.53 GB Swap Used: 14.91 GB Software Installs (past 60 days): Install Date Name (Version) 2024-01-27 Elmedia Player (8.17) 2024-01-27 Kamin HD (4.5.0) 2024-01-31 Capo (4.3.8) 2024-02-20 XProtectPlistConfigData (2186) 2024-02-22 Fotor Photo Editor (4.7.4) Clean up: ~/Library/LaunchAgents/com.google.keystone.agent.plist ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found Diagnostics Information (past 60 days): 2024-02-27 12:34:55 qmasterd - Crash (20 times) Executable: /usr/sbin/qmasterd Details: dyld: launch, loading dependent libraries 2024-02-24 15:40:23 Sky Go.app - High CPU Use (2 times) First occurrence: 2024-02-24 15:42:29 Executable: /Users/***/*/Sky Go.app 2024-02-24 15:14:02 helpd - Memory First occurrence: 2024-02-24 15:14:34 Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd 2024-02-22 12:55:04 coreduetd - Memory (2 times) First occurrence: 2024-02-22 13:15:07 Executable: /usr/libexec/coreduetd 2024-02-18 18:04:31 AppleSpell - Crash First occurrence: 2024-02-18 18:05:24 Executable: /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'could not open mDistributedOperationProcessingLoc k: 6jd1m0nd7l94n6_f208qdbh40000gn/T/.AddressBookLocks/com.apple.AddressBo ok.Exchange.F09A07.operationProcessing.lock, lockFilePath=/private/var /folders/br/6jd1m0nd7l94n6_f208qdbh40000gn/T/.AddressBookLocks/com.app le.AddressBook.Exchange.F09A07.operationProcessing.lock, localLock= BinarySemaphoreLock: 0x7fcece3f79b0: semaphore=0x7fcece328a80, name=(n ull)>, fileDescriptor=-1> Error Domain=NSPOSIXErrorDomain Code=24 "Too many open files" UserInfo={NSFilePath=/private/var/folders/br/6jd1m0n d7l94n6_f208qdbh40000gn/T/.AddressBookLocks/com.apple.AddressBook.Exch ange.F09A07.operationProcessing.lock, ABLockName=/private/var/folders/ br/6jd1m0nd7l94n6_f208qdbh40000gn/T/.AddressBookLocks/com.apple.Addres sBook.Exchange.F09A07.operationProcessing.lock, ABFileDescriptor=-1}' terminating with uncaught exception of type NSException abort() called 2024-02-18 13:50:33 pboard - Memory First occurrence: 2024-02-18 14:10:34 Executable: /usr/libexec/pboard 2024-02-10 14:46:26 contactsdonationagent - Crash First occurrence: 2024-02-10 14:46:44 Executable: /System/Library/PrivateFrameworks/ContactsDonation.framework/Versions/A/Support/contactsdonationagent Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'could not open mDistributedLock: Lock: 0x7fd30488e280: name=/private/var/folders/br/6jd1m0nd7l94n6_f208 qdbh40000gn/T/com.apple.contacts.donation-agent/.AddressBookLocks/com. apple.AddressBook.Exchange.F09A07.syncState.lock, lockFilePath=/privat e/var/folders/br/6jd1m0nd7l94n6_f208qdbh40000gn/T/com.apple.contacts.d onation-agent/.AddressBookLocks/com.apple.AddressBook.Exchange.F09A07. syncState.lock, localLock={recursion count = 0, name = nil}, fileDescriptor=-1> Error Domain=NSPOSIXErrorDo main Code=24 "Too many open files" UserInfo={NSFilePath=/private/var/f olders/br/6jd1m0nd7l94n6_f208qdbh40000gn/T/com.apple.contacts.donation -agent/.AddressBookLocks/com.apple.AddressBook.Exchange.F09A07.syncSta te.lock, ABLockName=/private/var/folders/br/6jd1m0nd7l94n6_f208qdbh400 00gn/T/com.apple.contacts.donation-agent/.AddressBookLocks/com.apple.A ddressBook.Exchange.F09A07.syncState.lock, A terminating with uncaught exception of type NSException abort() called End of report