treCheckPro version: 6.5.1 (6F003) Report generated: 2021-07-26 19:15:06 Download EtreCheckPro from https://etrecheck.com Runtime: 3:12 Performance: Excellent Problem: Beachballing Description: After not using the Mac again the ball occurs ans I can#t use the comp uter anymore. Macbook 2019 Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,4 1,4 GHz Quad-Core Intel Core i5 (i5-8257U) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 145 Video Information: Intel Iris Plus Graphics 645 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 74.58 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 375 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 2 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 250.69 GB (Shared - 15.31 GB used, 161.94 GB available, 159.66 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 250.69 GB (Shared - 74.58 GB used, 161.94 GB available, 159.66 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 250.69 GB (Shared - 375 MB used, 159.66 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 250.69 GB (Shared - 20 KB used, 159.66 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 250.69 GB (Shared - 2 MB used, 159.66 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 3.16 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 61 Notifications: UIAgent.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Avira Unsigned Files: Launchd: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist Executable: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avira.security.uninstalld.plist Executable: /Library/Application Support/Avira Security/uninstaller.sh Old Applications: 15 x86-only apps System Extensions: [Running] Avira Scan Service - version 6.1.2 (Avira Operations GmbH & Co. KG - 2021-07-18) Application: /Applications/Avira Security.app - version 6.1.2 (Avira Operations GmbH & Co. KG - 2021-07-18) Description: Provides the Antivirus Scans and Protections System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 182 Apple tasks [Running] 142 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 185 Apple tasks [Running] 133 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.avira.security.installd.plist (Avira Operations GmbH & Co. KG - installed 2021-07-01) [Running] com.avira.security.privd.plist (Avira Operations GmbH & Co. KG - installed 2021-07-01) [Loaded] com.avira.security.uninstalld.plist (? 7bc7771e - installed 2021-07-01) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-04-15) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-02-14) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-02-14) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Running] com.avira.security.UIAgent.plist (Avira Operations GmbH & Co. KG - installed 2021-07-01) [Running] com.avira.security.statusmenu.plist (Avira Operations GmbH & Co. KG - installed 2021-07-01) [Loaded] com.avira.security.updater.plist (Avira Operations GmbH & Co. KG - installed 2021-07-01) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-02-14) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-02-14) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2020-11-14) User Login Items: [Loaded] StartUpHelper (Spotify - installed 2021-05-09) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-18) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-18) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-18) Backup: Time Machine Not Configured! Performance: System Load: 1.39 (1 min ago) 3.05 (5 min ago) 2.23 (15 min ago) Nominal I/O speed: 0.55 MB/s File system: 19.82 seconds Write speed: 1186 MB/s Read speed: 1730 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 9 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Spotify Helper (GPU) 23.76 % (Spotify) EtreCheckPro 22.44 % (Etresoft, Inc.) WindowServer 18.46 % (Apple) Spotify Helper (Renderer) 10.72 % (Spotify) Safari 9.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (6) 530 MB (Apple) kernel_task 375 MB (Apple) Spotify 214 MB (Spotify) EtreCheckPro 207 MB (Etresoft, Inc.) Spotify Helper (Renderer) 183 MB (Spotify) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) corespeechd 2 KB / 5 MB (Apple) biometrickitd 129 KB / 116 KB (Apple) mDNSResponder 72 KB / 45 KB (Apple) Spotify 65 KB / 11 KB (Spotify) com.apple.WebKit.Networking 22 KB / 40 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Spotify Helper (GPU) 11 (Spotify) Spotify Helper (Renderer) 6 (Spotify) WindowServer 5 (Apple) Spotify 1 (Spotify) System Information 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 34 MB Used RAM: 5.23 GB Cached files: 2.74 GB Available RAM: 2.77 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-08 macOS 11.4 (11.4) 2021-06-09 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-07-09 XProtectPlistConfigData (2149) 2021-07-09 MRTConfigData (1.81) 2021-07-18 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-07-18 WhatsApp (2.2126.11) 2021-07-18 Avira Security Update (1.0) 2021-07-19 Microsoft To Do (2.48)