EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-19 12:32:53 Download EtreCheck from https://etrecheck.com Runtime: 3:18 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Low disk space - This computer is running critically low on free hard drive space. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,1 2 GHz Dual-Core Intel Core i5 (i5-6360U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 1867 BANK 1/DIMM0 - 4 GB LPDDR3 1867 Battery: Health = Normal - Cycle count = 121 Video Information: Intel Iris Graphics 540 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 218.23 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.33 GB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 250.69 GB (Shared - 218.23 GB used, 21.68 GB available, 13.93 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Recovery [Recovery] 250.69 GB (Shared - 529 MB used, 13.93 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 250.69 GB (Shared - 6.44 GB used, 13.93 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.69 GB (Shared - 11.33 GB used, 21.68 GB available, 13.93 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en3: Apple USB Ethernet Adapter Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: About 31 days Configuration Profiles: This computer may have configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and McAfee Security Risk! - Adobe Flash Player installed! Adware: Launchd: /Library/LaunchDaemons/com.ResultsMasterDaemon.plist Executable: /Library/Application Support/com.ResultsMasterDaemon/ResultsMaster r Reason: Adware pattern match Unsigned Files: Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanFactory.plist Executable: /usr/local/McAfee/AntiMalware/VShieldScanner Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.10300978539806978757.7863696374.plist Executable: ~/Library/Application Support/com.7466294800765215381/15550329925249755913 AF3F35E5-CC47-4AFD-BE5D-F9A52C2B082C 141D4D89-E1AC-46A8-AE98-31FE08405FC0 Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.virusscan.fmpd.plist Executable: /usr/local/McAfee/fmp/bin/fmpd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.ssm.ScanManager.plist Executable: /usr/local/McAfee/AntiMalware/VShieldScanManager Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.ssm.Eupdate.plist Executable: /usr/local/McAfee/AntiMalware/VShieldUpdate Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Safari Extension: Webex Meetings Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Apps: 10 32-bit Applications: 3 32-bit apps Kernel Extensions: /Library/Application Support/Citrix Receiver CitrixGUSB.kext (19.3.1 - SDK 10.9) /Library/Extensions acsock.kext (4.8.0 - SDK 10.14) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 189 Apple tasks [Running] 106 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 209 Apple tasks [Running] 93 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-06) [Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2020-02-24) [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2020-02-24) [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-04-03) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-04-03) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-04-03) [Running] com.mcafee.McAfeeSafariHost.plist (McAfee, Inc. - installed 2018-08-08) [Other] com.mcafee.menulet.plist (McAfee, Inc. - installed 2017-09-22) [Other] com.mcafee.reporter.plist (McAfee, Inc. - installed 2017-09-22) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-14) Launch Daemons: [Loaded] com.ResultsMasterDaemon.plist (Adware - installed 2021-01-18) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Other] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-11-24) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-01) [Running] com.cisco.anyconnect.vpnagentd.plist (? f363637f - installed 2019-10-21) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-04-03) [Running] com.mcafee.agent.ma.plist (McAfee, Inc. - installed 2017-09-05) [Running] com.mcafee.agent.macmn.plist (McAfee, Inc. - installed 2017-09-05) [Other] com.mcafee.agent.macompat.plist (McAfee, Inc. - installed 2017-09-05) [Other] com.mcafee.ssm.Eupdate.plist (? 0 - installed 2017-09-23) [Other] com.mcafee.ssm.ScanFactory.plist (? 0 - installed 2017-09-23) [Other] com.mcafee.ssm.ScanManager.plist (? 0 - installed 2017-09-23) [Other] com.mcafee.virusscan.fmpd.plist (? 0 - installed 2017-09-23) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-09-03) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-16) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) User Launch Agents: [Other] com.10300978539806978757.7863696374.plist (? 0 - installed 2019-09-25) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-20) [Other] com.mac.transporter.agent.plist (? 0 - installed 2019-01-03) [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2019-10-24) User Login Items: [Not Loaded] App for Youtube Helper (App Store - installed 2017-01-06) Modern Login Item /Applications/App for Youtube.app/Contents/Library/LoginItems/App for Youtube Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] ShazamHelper (App Store - installed 2020-02-17) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] Solitaire, Spider & Freecell Login Helper (App Store - installed 2018-11-06) Modern Login Item /Applications/Solitaire, Spider & Freecell.app/Contents/Library/LoginItems/Solitaire, Spider & Freecell Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2019-05-06) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-13) FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-08) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-13) Web Control: 10.2.3 (McAfee, Inc. - installed 2017-09-19) Flash Player: 32.0.0.465 (? - installed 2020-12-08) CitrixICAClientPlugIn: 19.3.1 (Citrix Systems, Inc. - installed 2019-05-06) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: McAfee Web Control (McAfee, Inc. - installed 2018-08-08) Webex Meetings (? - installed 2020-12-17) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-11-24) Backup: Time Machine Not Configured! Performance: System Load: 5.74 (1 min ago) 4.44 (5 min ago) 4.01 (15 min ago) Nominal I/O speed: 6.26 MB/s File system: 49.51 seconds Write speed: 402 MB/s Read speed: 1270 MB/s CPU Usage Snapshot: Type Overall System: 18 % User: 38 % Idle: 44 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 132.44 % (?) EtreCheck 38.87 % (App Store) trustd 27.31 % (Apple) nsurlsessiond 9.78 % (Apple) cloudd 6.15 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 287 MB (App Store) accountsd 49 MB (Apple) Finder 42 MB (Apple) Preview 41 MB (Apple) App Store 40 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 1.97 GB / 16 MB (?) accountsd 5 MB / 4 MB (Apple) Firefox.app 359 KB / 111 KB (Mozilla Corporation) Mail 404 KB / 12 KB (Apple) SystemUIServer 0 B / 11 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 25 MB Used RAM: 6.92 GB Cached files: 1.05 GB Available RAM: 1.08 GB Swap Used: 3.76 GB Software Installs (past 30 days): Install Date Name (Version) 2021-01-14 Microsoft AutoUpdate 2021-01-14 Microsoft Outlook 2021-01-14 Microsoft Excel 2021-01-14 Microsoft OneNote 2021-01-14 Microsoft Word 2021-01-14 Microsoft PowerPoint 2021-01-16 Numbers (10.0) 2021-01-16 Pages (10.0) 2021-01-16 Keynote (10.0) 2021-01-19 EtreCheck (5.6.5) Clean up: ~/Library/LaunchAgents/com.mac.transporter.agent.plist ~/Library/Application Support/mac/mac.app/Contents/MacOS/Installer Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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