EtreCheckPro version: 6.8.5 (68049) Report generated: 2024-05-27 19:33:03 Download EtreCheckPro from https://etrecheck.com Runtime: 3:19 Performance: Excellent Problem: Other problem Description: High cpu temperature Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3,7 GHz 6-Core Intel Core i5 (i5-9600K) CPU: 6-core 32 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 580X - VRAM: 8 GB iMac (built-in) 5120 x 2880 Studio Display 5120 x 2880 Drives: disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (847.55 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.18 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s4 (APFS) [APFS Container] (10.26 GB used) disk1s4s1 - Macintosh HD (APFS) [APFS Snapshot] (10.26 GB used) disk1s5 - VM (APFS) [APFS VM] (1 MB used) disk1s6 - Update (APFS) (21 MB used) disk2 - SanDisk Ultra Fit 30.75 GB External USB Up to 480 Mb/s USB disk2s1 - LEA (MS-DOS FAT32) 30.75 GB (21.73 GB used) disk3 - Hama Smartly 32.02 GB External USB Up to 480 Mb/s USB disk3s1 - J*****A 32.02 GB (19 MB used) disk4 - WD Elements 107C 3.00 TB External USB Up to 5 Gb/s USB disk4s1 - E******s (Journaled HFS+) 3.00 TB (1.08 TB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 847.55 GB Shared values Size: 1.00 TB Free: 138.77 GB Available: 141.53 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.18 GB Shared values Size: 1.00 TB Free: 138.77 GB Available: 141.53 GB disk1s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.26 GB Shared values Size: 1.00 TB Free: 138.77 GB Available: 141.53 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1 MB Shared values Size: 1.00 TB Free: 138.77 GB Available: 141.53 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 21 MB Shared values Size: 1.00 TB Free: 138.77 GB Available: 141.53 GB disk2s1 - LEA Filesystem: MS-DOS FAT32 Mount point: /Volumes/LEA Used: 21.73 GB Size: 30.75 GB Free: 9.00 GB disk3s1 - J*****A Mount point: /Volumes/J*****A Used: 19 MB Size: 32.02 GB Free: 31.99 GB disk4s1 - E******s Filesystem: Journaled HFS+ Mount point: /Volumes/E******s Used: 1.08 TB Size: 3.00 TB Free: 1.92 TB USB: USB 3.1 bus USB 3.1 bus Apple - USB3 Gen2 Hub Apple - USB2 Hub Apple Inc. - Studio Display USB 3.1 bus Pioneer Corporation - Pioneer Blu-ray Drive Western Digital - Elements 107C Apple Inc. - FaceTime HD Camera (Built-in) USB 2.0 Hub MOSART Semi. - 2.4G Wireless Mouse Hama - Smartly SanDisk - Ultra Fit Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone System Software: macOS Sonoma 14.5 (23F79) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Apps: 5 Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (19.4.0 54962 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (19.4.0 54962 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (19.4.0 54962 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (19.4.0 54962 - SDK 10.9) /Applications/Toast 17 Titanium/Live Screen Capture.app [Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) /Library/Extensions [Loaded] fabio.kext - com.dvdfab.kext.fabio (1.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (2.15.0 - SDK 10.14) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 175 Apple tasks [Running] 185 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 186 Apple tasks [Running] 219 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-02-04) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.audiojinglex.soundtree.agent.plist (Shuxun Liao - installed 2020-07-12) Executable: /Library/Audio/Plug-Ins/HAL/Audiojingle.driver/Contents/Resources/Audiojingleagent.xpc/Contents/MacOS/Audiojingleagent [Loaded] com.citrix.CtxWorkspaceHelperDaemon.plist (Citrix Systems, Inc. - installed 2024-04-09) Executable: /Library/Application Support/Citrix Receiver/CtxWorkspaceHelperDaemon.app/Contents/MacOS/CtxWorkspaceHelperDaemon [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2024-04-29) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Running] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2024-04-29) Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater [Loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2024-01-28) Executable: /Library/PrivilegedHelperTools/com.fxfactory.FxFactory.helper [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Not signed - installed 2019-10-20) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Not signed - installed 2019-10-20) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-05-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-05-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.parallels.toolbox.CleanDriveHelper.plist (Parallels International GmbH - installed 2021-02-27) Executable: /Library/PrivilegedHelperTools/com.parallels.toolbox.CleanDriveHelper [Running] com.parallels.toolbox.EnergySaverHelper.plist (Parallels International GmbH - installed 2024-05-26) Executable: /Library/PrivilegedHelperTools/com.parallels.toolbox.EnergySaverHelper [Loaded] com.parallels.toolbox.UninstallAppsHelper.plist (Parallels International GmbH - installed 2021-02-27) Executable: /Library/PrivilegedHelperTools/com.parallels.toolbox.UninstallAppsHelper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-09-03) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.audiojinglex.soundtree.agent.plist (Shuxun Liao - installed 2020-07-12) Executable: /Library/Audio/Plug-Ins/HAL/Audiojingle.driver/Contents/Resources/Audiojingleagent.xpc/Contents/MacOS/Audiojingleagent [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2024-04-09) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2024-04-09) Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2024-04-09) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2024-04-09) Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-05-13) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-05-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-24) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-05-23) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2024-05-26) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor User Login Items: [Running] Citrix Workspace (Citrix Systems, Inc. - installed 2024-04-29) Application /Applications/Citrix Workspace.app [Running] Dropbox (Dropbox, Inc. - installed 2024-05-18) Application /Applications/Dropbox.app [Running] Mechanical Clock 3D Lite (App Store - installed 2021-10-17) Application /Applications/Mechanical Clock 3D Lite.app [Not Loaded] Autostart Helper (App Store - installed 2021-10-17) Modern Login Item /Applications/Mechanical Clock 3D Lite.app/Contents/Library/LoginItems/Autostart Helper.app [Running] Microsoft Teams Launcher (Microsoft Corporation - installed 2024-02-15) Modern Login Item /Applications/Microsoft Teams (work or school).app/Contents/Library/LoginItems/Microsoft Teams Launcher.app [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2019-06-20) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Running] Parallels Toolbox (Parallels International GmbH - installed 2021-11-12) Application /Applications/Parallels Toolbox.app [Loaded] Parallels Tool Launcher (Parallels International GmbH - installed 2022-02-12) Application /Applications/Parallels Toolbox.app/Contents/Applications/Parallels Tool Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2024-05-24) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2024-04-29) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Running] HP Device Monitor (HP Inc. - installed 2019-10-20) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-10-20) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Applications: 647 apps 66 x86-only apps 4 unsigned apps App Extensions: Safari extensions: Screenshot Page - /Applications/Parallels Toolbox.app/Contents/Applications/Screenshot Page.app "Open In" button for Edge - /Applications/Parallels Desktop.app Download Video - /Applications/Parallels Toolbox.app/Contents/Applications/Download Video.app Plugins: DolbyDigitalEncoder - /Applications/Motion.app FxAnalyzer - /Applications/Final Cut Pro.app BluRayH264Encoder - /Applications/Motion.app File providers: Dropbox - /Applications/Dropbox.app Share services: Skype - /Applications/Skype.app Dropbox Transfer - /Applications/Dropbox.app Send with Windows Email App - /Applications/Parallels Desktop.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: Dropbox Finder Extension - /Applications/Dropbox.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): ExeQL - /Applications/Parallels Desktop.app com.microsoft.windows-executable *.exe WinZip QL - /Applications/WinZip.app org.7-zip.7-zip-archive *.7z public.archive.lha *.lha com.rarlab.rar-archive *.rar public.zip-archive *.zip com.winzip.zipx-archive *.zipx com.pkware.zip-archive com.winzip.zip-archive *.zip com.winzip.lha-archive *.lha ParallelsQL - /Applications/Parallels Desktop.app com.parallels.vm.vmpackage.packed *.pvmp com.parallels.vm.vmpackage *.pvm com.parallels.vm.macvmpackage *.macvm com.vmware.foreign.pvm com.parallels.vm.vmpackage.compressed *.pvmz Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-12-28) Audiojingle: 1.7.0 (Shuxun Liao - installed 2020-07-12) AppleAES3Audio: 3.0 (Apple - installed 2023-12-01) 3rd Party Preference panels: Citrix HDX RealTime Media Engine (Citrix Systems, Inc. - installed 2023-06-26) Backup: Time Machine information is limited without Full Disk Access Destinations: E******s [Local] (Last used) Performance: System Load: 1.99 (1 min ago) 2.00 (5 min ago) 1.90 (15 min ago) Nominal I/O usage: 0.33 MB/s File system: 17.00 seconds Write speed: 1849 MB/s Read speed: 2753 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 19 % Idle: 80 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdsync 98.10 % (Apple) EtreCheckPro 14.46 % (Etresoft, Inc.) WindowServer 7.78 % (Apple) kernel_task 1.24 % (Apple) bluetoothd 0.42 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.24 GB (Etresoft, Inc.) MTLCompilerService (17) 960 MB (Apple) com.apple.WebKit.WebContent (13) 880 MB (Apple) mds_stores 562 MB (Apple) Dropbox (3) 441 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 59 MB / 11 MB (Apple) com.apple.WebKit.Networking 6 MB / 365 KB (Apple) Mail 965 KB / 7 KB (Apple) apsd 92 KB / 277 KB (Apple) trustd 86 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdsync 42 (Apple) WindowServer 4 (Apple) com.apple.WebKit.WebContent (13) 1 (Apple) Safari 1 (Apple) bluetoothd 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 7.81 GB Used RAM: 16.02 GB Cached files: 8.17 GB Available RAM: 15.98 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-04-13 Numbers (14.0) 2024-04-29 Citrix Workspace (24.02.0) 2024-05-03 XProtectPayloads (133) 2024-05-08 XProtectPlistConfigData (2194) 2024-05-15 Microsoft AutoUpdate (4.71.24051214) 2024-05-17 Citrix Enterprise Browser (124.2.1.19) 2024-05-22 macOS 14.5 (14.5) 2024-05-24 WhatsApp (2.2420.51) 2024-05-24 Fotor Photo Editor (4.7.8) Diagnostics Information (past 60 days): 2024-05-27 06:05:22 photoanalysisd High CPU Use (4 times) First occurrence: 2024-05-26 11:06:06 Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2024-05-26 14:06:38 Final Cut Pro Crash (4 times) First occurrence: 2024-05-26 14:03:13 Executable: /Applications/Final Cut Pro.app Details: libsystem_c.dylib: abort() called 2024-05-26 12:26:08 lsd Crash (106 times) First occurrence: 2024-05-24 18:24:40 Executable: /usr/libexec/lsd Details: libsystem_c.dylib: abort() called 2024-05-26 12:09:57 spotlightknowledged High CPU Use (6 times) First occurrence: 2024-05-20 16:39:56 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2024-05-26 11:42:13 mdsync High CPU Use First occurrence: 2024-05-26 11:44:24 Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2024-05-25 17:17:14 My Movies 2 Pro - Movie & TV.app High CPU Use First occurrence: 2024-05-25 17:20:07 Executable: /Applications/My Movies 2 Pro - Movie & TV.app 2024-05-24 19:12:27 apfsd High CPU Use First occurrence: 2024-05-24 19:14:20 Executable: /usr/libexec/apfsd End of report