EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-08-28 20:21:23 Download EtreCheckPro from https://etrecheck.com Runtime: 2:39 Performance: Excellent Problem: Other problem Description: updates cannot be installed Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps hanging - There have been numerous app hangs. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2,6 GHz 6-Core Intel Core i7 (i7-9750H) CPU: 6-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Battery: Health = Normal - Cycle count = 92 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3584 x 2240 AMD Radeon Pro 5300M - VRAM: 4 GB Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.32 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 148.94 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 681 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 620 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s6 - Update (APFS) (Shared - 8 MB used) Mounted Volumes: disk1s1 [APFS Container] 499.96 GB (Shared - 15.32 GB used, 333.16 GB free) APFS Mount point: /private/tmp/msu-target-039kQmL8 Encrypted Partitions: disk1s1s1 disk1s1s1 - Macintosh HD [APFS Snapshot] 499.96 GB (Shared - 15.32 GB used, 336.93 GB available, 333.16 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 148.94 GB used, 336.93 GB available, 333.16 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 499.96 GB (Shared - 681 MB used, 333.16 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 333.16 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 499.96 GB (Shared - 8 MB used, 333.16 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en7: Thunderbolt Ethernet Slot 1 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 65.28 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly adware Plugin: /Library/Audio/Plug-Ins/HAL/BToEAudio.driver Apps: 1 Old Applications: 38 x86-only apps System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 169 Apple tasks [Running] 155 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 172 Apple tasks [Running] 146 Apple tasks Launch Daemons: [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-01) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2021-07-11) Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-01) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-01-20) User Login Items: [Not Loaded] StartUpHelper (Spotify - installed 2021-08-24) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Running] SpeechSynthesisServer (Apple - installed 2020-01-01) Application /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app Audio Plug-ins: BToEAudio: 1.0.0.1 (? - installed 2018-03-28) Safari Extensions: AdBlock Engine (App Store - installed 2021-04-23) AdBlock Icon (App Store - installed 2021-04-23) Honey (App Store - installed 2021-05-10) Webex (Cisco - installed 2021-06-30) Backup: Auto backup: Yes Destinations: B************k [Local] (Last used) Total size: 499.76 GB Total number of backups: 1 Oldest backup: 2021-08-28 20:12:43 Last backup: 2021-08-28 20:12:43 One local snapshot Oldest local snapshot: 2021-08-28 19:06:34 Last local snapshot: 2021-08-28 19:06:34 Performance: System Load: 1.85 (1 min ago) 1.83 (5 min ago) 1.82 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 14.27 seconds Write speed: 2495 MB/s Read speed: 2577 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 2 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 16.28 % (Etresoft, Inc.) kernel_task 6.93 % (Apple) WindowServer 6.08 % (Apple) nsurlsessiond (2) 2.92 % (Apple) com.apple.StreamingUnzipService 0.64 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 676 MB (Etresoft, Inc.) MTLCompilerService (35) 504 MB (Apple) com.apple.WebKit.WebContent (4) 297 MB (Apple) Safari 191 MB (Apple) com.apple.SafariServices.ExtensionHelper 163 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) nsurlsessiond 1.14 GB / 993 B (Apple) mDNSResponder 343 KB / 314 KB (Apple) biometrickitd 340 KB / 33 KB (Apple) CalendarAgent 290 KB / 21 KB (Apple) exchangesyncd 283 KB / 21 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) nsurlsessiond (2) 1 (Apple) airportd 1 (Apple) ControlCenter 0 (Apple) WiFiAgent 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 27 MB Used RAM: 5.83 GB Cached files: 10.14 GB Available RAM: 10.17 GB Swap Used: 52 MB Software Installs (past 60 days): Install Date Name (Version) 2021-07-10 iMovie (10.2.5) 2021-07-11 Microsoft Teams (1.00.416263) 2021-07-17 Telegram (7.8.1) 2021-07-23 OneDrive (21.129.0627) 2021-08-24 MRTConfigData (1.82) 2021-08-24 XProtectPlistConfigData (2150) 2021-08-25 Zoom (5.7.6.1320) 2021-08-27 macOS Big Sur (11.5.2) 2021-08-27 macOS 11.4 (11.4) Diagnostics Information (past 7-30 days): 2021-08-28 00:03:38 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2021-08-27 20:34:19 DesktopServicesHelper High CPU Use Executable: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Resources/DesktopServicesHelper 2021-08-26 20:18:16 Preview.app Hang Executable: /System/Applications/Preview.app 2021-08-26 18:49:19 Mail.app High CPU Use (2 times) Executable: /System/Applications/Mail.app 2021-08-26 14:10:06 zoom.us.app Hang (5 times) Executable: /Applications/zoom.us.app 2021-08-26 14:07:08 Safari.app Hang Executable: /Applications/Safari.app 2021-08-25 18:21:34 com.apple.WebKit.WebContent High CPU Use (3 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: dyld3 mode abort() called Bundle controller class: BrowserBundleController 2021-08-24 23:13:11 com.apple.DriverKit-AppleEthernetE1000 Crash Executable: /System/Library/DriverExtensions/com.apple.DriverKit-AppleEthernetE1000.dext/com.apple.DriverKit-AppleEthernetE1000 Details: dyld2 mode End of report