EtreCheckPro version: 6.5.3 (6F011) Report generated: 2021-11-08 23:07:16 Download EtreCheckPro from https://etrecheck.com Runtime: 2:57 Performance: Excellent Problem: No problem - just checking Description: No problem Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3,6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 203.26 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 516 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) disk2 - TOSHIBA EXTERNAL_USB 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1000.00 GB disk3 [APFS Virtual drive] 1000.00 GB (Shared by 1 volumes) disk3s2 - B*************1 (APFS) (Shared - 198.79 GB used) disk4 - WD My Passport 261B 1.00 TB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - 1****D (Journaled HFS+) 999.86 GB (422.91 GB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 250.69 GB (Shared - 15.33 GB used, 45.60 GB available, 28.66 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 250.69 GB (Shared - 203.26 GB used, 45.60 GB available, 28.66 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Preboot [APFS Preboot] 250.69 GB (Shared - 516 MB used, 28.66 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 250.69 GB (Shared - 2.15 GB used, 28.66 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 250.69 GB (Shared - 5 MB used, 28.66 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - B*************1 1000.00 GB (Shared - 198.79 GB used, 800.99 GB free) APFS Mount point: /Volumes/B*************1 disk4s2 - 1****D 999.86 GB (422.91 GB used, 577.00 GB available, 576.95 GB free) Journaled HFS+ Mount point: /Volumes/1****D Owners enabled: No Network: Interface modem: Internes Modem Interface en1: AirPort 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge iCloud Quota: 12.26 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.6 (20G165) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly adware Launchd: /Library/LaunchDaemons/phonostarTimer.plist Executable: /Library/PrivilegedHelperTools/phonostarTimer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect VPN Client.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.tobit.rfx-server.plist Executable: /etc/Radio.fx/rfx-server.app/Contents/MacOS/rfx-server Details: Exact match found in the legitimate list - probably OK Running app: ~/Library/Printers/*** Laserjet WLAN.app/Contents/MacOS/PrinterProxy Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: ~/Library/Internet Plug-Ins/Unity Web Player.plugin Apps: 8 Old Applications: 15 x86-only apps Kernel Extensions: /Applications/Wireless Auto Import.app [Not Loaded] SONYDeviceType01.kext - com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.03250 - SDK 10.8) /Library/Application Support/CleverFiles/BackService.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (Justin Johnson, 1.0 - SDK 10.16) /Library/Extensions [Not Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (1.5.1) [Not Loaded] LogitechUSBHIDevices.kext - com.Logitech.driver.HIDDevices (1.6.2) [Not Loaded] tun.kext - com.cisco.cscotun (1.0) [Not Loaded] CiscoVPN.kext - com.cisco.nke.ipsec (2.0.1) [Not Loaded] DymoUsbPrinterClassDriver.kext - com.dymo.usbprinterclassdriver.kext (Sanford, L.P., 1.1 - SDK 10.14) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.1) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.28.5 - SDK 10.13) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (Sony Corporation, 1.3.0.06030 - SDK 10.10) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 187 Apple tasks [Running] 141 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 136 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11) [Other] com.cisco.anyconnect.vpnagentd.plist (? 1824232a - installed 2010-05-06) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-10-04) [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2021-02-26) [Running] com.dymo.pnpd.plist (Sanford, L.P. - installed 2020-09-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-31) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-12-02) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-03-12) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-03-12) [Other] com.tobit.rfx-server.plist (? 8f60ddd9 - installed 2017-01-11) [Loaded] phonostarTimer.plist (? 3dc6f215 - installed 2011-03-22) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-15) [Loaded] com.cisco.anyconnect.gui.plist (? f55f5b7e - installed 2010-07-27) [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-10-04) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-10-04) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-10-04) [Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-10-04) [Running] com.dymo.dls.webservice.plist (Sanford, L.P. - installed 2020-09-15) [Other] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd - installed 2016-09-06) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2015-09-24) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-03-12) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-03-12) [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2020-09-21) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2020-09-21) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2009-11-05) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-28) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-08) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-24) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-24) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-11-08) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-28) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-08-06) [Other] com.spotify.webhelper.plist (? 0 - installed 2013-06-08) User Login Items: [Not Loaded] Launcher Disabler (App Store - installed 2021-11-03) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-11-03) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-04-14) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-10-07) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Running] HP Device Monitor (HP Inc. - installed 2019-04-12) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-04-12) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.2.3.7 (? - installed 2009-05-21) AdobePDFViewer: 9.5.5 (? - installed 2013-05-16) DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2021-09-08) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-19) RealPlayer Plugin: (?) Google Earth Web Plug-in: 7.1 (? - installed 2013-07-12) DYMO Safari Addin: (Sanford, L.P. - installed 2021-09-08) DirectorShockwave: 11.0.0r430 (? - installed 2008-04-17) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-12) User Internet Plug-ins: Unity Web Player: UnityPlayer version 2.6.1f3 (? - installed 2010-06-20) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-25) Backup: Time Machine information not available without Full Drive Access. 14 local snapshots Oldest local snapshot: 2021-11-07 20:40:39 Last local snapshot: 2021-11-08 20:34:51 Performance: System Load: 3.14 (1 min ago) 5.85 (5 min ago) 3.29 (15 min ago) Nominal I/O speed: 1.31 MB/s File system: 16.68 seconds Write speed: 561 MB/s Read speed: 2812 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 16 % Idle: 78 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdworker_shared (39) 104.46 % (Apple) EtreCheckPro 12.96 % (Etresoft, Inc.) WindowServer 7.04 % (Apple) mds_stores 3.32 % (Apple) mds 2.68 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 701 MB (Etresoft, Inc.) plugin-container (4) 550 MB (Mozilla Corporation) mdworker_shared (53) 455 MB (Apple) Pages 373 MB (App Store) Dropbox (3) 350 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 138 KB / 40 KB (Apple) Dropbox 15 KB / 107 KB (Dropbox, Inc.) trustd 63 KB / 4 KB (Apple) apsd 7 KB / 14 KB (Apple) ReceiverHelper 10 KB / 1 KB (Citrix Systems, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdworker_shared (47) 4 (?) WindowServer 4 (Apple) Dropbox Web Helper (3) 1 (Dropbox, Inc.) cfprefsd (3) 1 (Apple) mds_stores 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.77 GB Used RAM: 6.44 GB Cached files: 7.79 GB Available RAM: 9.56 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-09-13 iReal Pro (2021.8) 2021-09-15 Adobe Acrobat Reader DC (Continuous) (21.007.20091) 2021-09-23 Safari (15.0) 2021-09-23 macOS 11.6 (11.6) 2021-09-23 MRTConfigData (1.84) 2021-09-24 XProtectPlistConfigData (2151) 2021-09-29 Keynote (11.2) 2021-09-29 Numbers (11.2) 2021-09-29 Pages (11.2) 2021-09-30 Device Support Update (1.0.0.0.1.1632960232) 2021-10-01 Adobe Acrobat Reader DC (21.007.20096) (21.007.20096) 2021-10-07 Citrix Workspace (21.09.1) 2021-10-17 Adobe Acrobat Reader DC (21.007.20099) (21.007.20099) 2021-10-19 GarageBand (10.4.4) 2021-10-19 iMovie (10.3.0) 2021-10-30 Affinity Photo (1.10.4) 2021-11-03 OneDrive (21.205.1003) 2021-11-08 GoodNotes (5.7.43) Clean up: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist /opt/cisco/vpn/bin/vpnagentd Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2021-11-08 22:54:36 Kernel Panic (3 times) Details: panic(cpu 1 caller 0xffffff8014bd43b7): "IOSCSIPeripheralDeviceType00: :setPowerState(0xffffff9375732840 : 0xffffff8016fae1cc, 3 -> 2) timed out after 100658 ms"@/System/Volumes/Data/SWE/macOS/BuildRoots/38cf1d9 83f/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.141.6/iokit/Kern el/IOServicePM.cpp:5382 2021-11-08 20:36:42 mdsync - High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync End of report