EtreCheck version: 5.6.2 (5220) Report generated: 2020-11-03 20:06:45 Download EtreCheck from https://etrecheck.com Runtime: 2:59 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2013 - 2014) - Vintage! MacBook Air Model: MacBookAir6,2 1,4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 4 RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 533 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SD0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 187.84 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.32 GB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 250.79 GB (Shared - 187.84 GB used, 82.73 GB available, 49.81 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 49.81 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 11.32 GB used, 82.73 GB available, 49.81 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac System Software: macOS Catalina 10.15.7 (19H2) Time since boot: Less than an hour Safe Mode: Enabled Configuration Profiles: This computer may have configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, Avira, and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.maintain.Restart.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 6 32-bit Applications: 6 32-bit apps Kernel Extensions: /Library/Extensions FileAccessControl.kext (1.2.5 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 181 Apple tasks [Running] 115 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 114 Apple tasks Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-21) [Not Loaded] com.avira.antivirus.general.agent.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2019-10-02) [Not Loaded] com.avira.antivirus.iris.notify.plist (Avira Operations GmbH & Co. KG - installed 2019-10-11) [Not Loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2019-10-11) [Not Loaded] com.avira.antivirus.notifications.agent.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.antivirus.odscan.default.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.antivirus.scheduler.agent.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.antivirus.stats.plist (Avira Operations GmbH & Co. KG - installed 2019-10-04) [Not Loaded] com.avira.antivirus.systray.plist (Avira Operations GmbH & Co. KG - installed 2019-10-02) [Not Loaded] com.avira.antivirus.telemetry.agent.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.antivirus.update.default.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.helper.avstats.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.security.migrator.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2019-10-02) [Not Loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2019-10-02) [Not Loaded] com.maintain.PurgeInactiveMemory.plist (Apple - installed 2020-09-22) [Not Loaded] com.maintain.Restart.plist (? 5421a7fd - installed 2020-09-22) [Not Loaded] com.maintain.ShutDown.plist (? 9b7e817c - installed 2020-09-22) [Not Loaded] com.maintain.SystemEvents.plist (Apple - installed 2020-09-22) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-10-19) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-09-17) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-09-17) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Not Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-09-26) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Not Loaded] com.avira.antivirus.dbcleaner.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.avira.helper.watchdox.plist (Avira Operations GmbH & Co. KG - installed 2019-10-02) [Not Loaded] com.avira.security.migratord.plist (Avira Operations GmbH & Co. KG - installed 2020-11-02) [Not Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2020-09-29) [Not Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-12-24) [Not Loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple - installed 2020-09-22) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-10-19) [Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-11-17) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-02-11) [Not Loaded] com.sonos.SonosLibraryServer.plist (? ad20e9f8 - installed 2017-08-27) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-09-17) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-09-17) User Login Items: [Not Loaded] Evernote Helper (Evernote - installed 2020-01-25) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2020-01-25) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] PinTabHelper (App Store - installed 2019-12-22) Modern Login Item /Applications/Pin for Pinterest.app/Contents/Library/LoginItems/PinTabHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] AppCleaner SmartDelete (X85ZX835W9 - installed 2018-11-18) Modern Login Item ~/Downloads/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.445 (? - installed 2020-10-18) NP_2020Player_IKEA: 7.2.0.53 (? - installed 2017-06-26) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-10-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-10-19) Flash Player: 32.0.0.445 (? - installed 2020-10-18) SharePointBrowserPlugin: 14.7.7 (? - installed 2018-10-03) Silverlight: 5.1.50901.0 (? - installed 2020-10-19) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: AdBlock Engine (App Store - installed 2020-09-08) AdBlock Icon (App Store - installed 2020-09-08) Evernote Web Clipper (App Store - installed 2020-08-20) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-09-26) Backup: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2020-10-29 19:54:10 Last local snapshot: 2020-10-29 21:42:29 Performance: System Load: 11.30 (1 min ago) 8.41 (5 min ago) 3.83 (15 min ago) Nominal I/O speed: 8.52 MB/s File system: 44.45 seconds Write speed: 400 MB/s Read speed: 557 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 28 % Idle: 62 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 112.90 % (?) trustd 32.82 % (Apple) EtreCheck 5.25 % (App Store) CoreServicesUIAgent 1.24 % (Apple) AMPDeviceDiscoveryAgent 0.05 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 226 MB (App Store) CVMCompiler 212 MB (Apple) App Store 114 MB (Apple) accountsd 87 MB (Apple) SafariBookmarksSyncAgent 53 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 130 KB / 56 KB (?) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 33 MB Used RAM: 2.51 GB Cached files: 1.46 GB Available RAM: 1.49 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-10-18 Adobe Flash Player 2020-10-19 Mimeo Photos (4.2.0) 2020-10-19 Adobe Acrobat Reader DC (20.012.20048) 2020-10-19 Microsoft AutoUpdate 2020-10-19 Microsoft PowerPoint 2020-10-19 Microsoft Excel 2020-10-19 Microsoft OneNote 2020-10-19 Microsoft Outlook 2020-10-19 Microsoft Word 2020-10-19 XProtectPlistConfigData (2133) 2020-10-19 MRTConfigData (1.68) 2020-10-20 TeamViewer (15.10.5) 2020-10-25 Mixgram (11.3) 2020-10-25 Instantane (1.2.14) 2020-10-27 iMovie (10.1.16) 2020-11-03 EtreCheck (5.6.2) Clean up: /Library/LaunchDaemons/com.sonos.SonosLibraryServer.plist /Library/Application Support/Sonos/SonosLibraryServer Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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