EtreCheckPro version: 6.8.7 (68068) Report generated: 2024-12-10 13:54:55 Download EtreCheckPro from https://etrecheck.com Runtime: 2:56 Performance: Excellent Problem: No problem - just checking Description: Problems with macOS Update- update is not possible at the moment Major Issues: Anything that appears on this list needs immediate attention. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) Status: Supported MacBook Pro Model: MacBookPro16,1 2,3 GHz 8-Core Intel Core i9 (i9-9880H) CPU: 8-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Battery: Health = Normal - Cycle count = 118 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3584 x 2240 AMD Radeon Pro 5500M - VRAM: 4 GB Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (10.24 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.24 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (720.33 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.19 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s5 - VM (APFS) [APFS VM] (20 KB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Used: 10.24 GB Shared values Size: 1.00 TB Free: 266.03 GB disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.24 GB Shared values Size: 1.00 TB Free: 266.03 GB Available: 271.61 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 720.33 GB Shared values Size: 1.00 TB Free: 266.03 GB Available: 271.61 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.19 GB Shared values Size: 1.00 TB Free: 266.03 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 1.00 TB Free: 266.03 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 1.00 TB Free: 266.03 GB USB: USB 3.1 bus USB 3.1 bus USB 3.1 bus T2Bus Apple - composite_device Apple Inc. - Touch Bar Backlight Apple Inc. - Touch Bar Display Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Firewall: Blocked apps: System Software: macOS Sonoma 14.4.1 (23E224) Time since boot: Less than an hour Notifications: EtreCheckPro.app 3 notifications Safari.app 102 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: None! Unsigned Files: Launchd: /Library/LaunchDaemons/com.citrix.daemon.dneregsvr.plist Executable: /usr/local/libexec/dneregsvr Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.citrix.agadminservice.plist Executable: AGAdminService Details: Exact match found in the legitimate list - probably OK Running app: com.surfshark.vpnclient.macos.direct.launchAgent Apps: 2 Kernel Extensions: /Library/Extensions [Not Loaded] CitrixDNE.kext - com.citrix.kernel.dne (1.1 - SDK 10.11) [Not Loaded] CitrixDNERegistry.kext - com.citrix.kernel.dneregistry (1.1 - SDK 10.10) [Not Loaded] CitrixSSLVpn.kext - com.citrix.kernel.sslvpn (1.1.1 - SDK 10.11) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (1.5.03 - SDK 10.7) [Not Loaded] SamsungPortableSSDDriverX.kext - com.samsung.portablessd.driverX (1.5.09 - SDK 10.12) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 189 Apple tasks [Running] 170 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 218 Apple tasks [Running] 185 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-01) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.citrix.agadminservice.plist (Not signed - installed 2019-06-13) Executable: AGAdminService [Running] com.citrix.daemon.dneregsvr.plist (Not signed - installed 2019-06-13) Executable: /usr/local/libexec/dneregsvr [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2024-12-09) Executable: /Library/PrivilegedHelperTools/com.crystalidea.macsfancontrol.smcwrite [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-01) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-12-03) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-11-20) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-01-17) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-11-20) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-11-20) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop -RunAsAgent YES -Module Full [Running] de.redmedical.commander.plist (RED Medical Systems GmbH - installed 2020-06-09) Executable: /Applications/RED Medical Commander.app/Contents/MacOS/commander_launcher.sh User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-11-21) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2022-05-12) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2022-05-12) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Applications: 613 Apple apps 66 3rd party apps 25 x86-only apps 2 unsigned apps App Extensions: Photo editing extensions: [Loaded] Edit in PhotoScape X - /Applications/PhotoScapeX.app Finder sync extensions: [Loaded] Keka Finder Integration - /Applications/Keka.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins: AGNetscapePlugin: 2.0.0.13 (? - installed 2019-06-13) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-14) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-14) 3rd Party Preference panels: PrintOptionPane (Kyocera Document Solutions Inc. - installed 2020-03-01) Backup: Time Machine information is limited without Full Disk Access Destinations: M*********p [Local] (Last used) 2 local snapshots Oldest local snapshot: 2024-12-09 23:31:31 Last local snapshot: 2024-12-10 13:35:59 Performance: System Load: 2.42 (1 min ago) 3.02 (5 min ago) 1.55 (15 min ago) Nominal I/O usage: 2.68 MB/s File system: 15.06 seconds Write speed: 3098 MB/s Read speed: 3115 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 6 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent (6) 34.74 % (Apple) WindowServer 19.36 % (Apple) EtreCheckPro 16.12 % (Etresoft, Inc.) com.apple.WebKit.GPU 14.04 % (Apple) com.apple.WebKit.Networking 6.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (6) 1.46 GB (Apple) EtreCheckPro 827 MB (Etresoft, Inc.) kernel_task 296 MB (Apple) Safari 240 MB (Apple) AppleSpell 149 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 20 MB / 4 MB (Apple) corespeechd 1 KB / 738 KB (Apple) apsd 71 KB / 251 KB (Apple) mDNSResponder 226 KB / 75 KB (Apple) biometrickitd 26 KB / 14 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdbulkimport (3) 6 (Apple) WindowServer 6 (Apple) assistant_service 2 (Apple) coreaudiod 1 (Apple) lsd (3) 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.37 GB Used RAM: 5.68 GB Cached files: 6.95 GB Available RAM: 10.32 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-11-12 Adobe Acrobat Reader (24.004.20243) (24.004.20243) 2024-11-15 Adobe Acrobat Reader (24.004.20272) (24.004.20272) 2024-12-08 Numbers (14.2) 2024-12-08 Pages (14.2) 2024-12-08 ARMDCAgentInstaller (1.0.0) Diagnostics Information (past 60 days): 2024-12-09 21:44:50 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/corespeechd-2024-12-08-213512.ips Crash (22 times) First occurrence: 2024-12-04 08:45:14 2024-12-09 21:30:46 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/eligibilityd-2024-12-08-135610.ips Crash (380 times) First occurrence: 2024-12-03 12:39:55 2024-12-09 15:36:22 Safari Crash Executable: /System/Volumes/Preboot/Cryptexes/App/System/Applications/Safari.app 2024-12-08 21:48:06 System Settings Crash (2 times) First occurrence: 2024-12-08 21:47:45 Executable: /System/Applications/System Settings.app 2024-12-08 21:43:29 CEWE Fotoschau.app High CPU Use (6 times) First occurrence: 2024-12-03 15:08:53 Executable: /Applications/CEWE Fotoschau.app 2024-12-08 17:55:31 RdrCEF Helper (Renderer) Crash Executable: /Applications/Adobe Acrobat Reader.app 2024-12-07 19:05:36 com.apple.WebKit.GPU Crash Details: Safari 2024-12-07 19:04:43 com.apple.WebKit.WebContent High CPU Use (9 times) First occurrence: 2024-12-03 20:40:14 Details: Safari 2024-12-07 18:58:05 mds Crash (2 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2024-12-07 14:24:56 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2024-12-06 12:06:21 apfsd High CPU Use (2 times) First occurrence: 2024-12-04 13:09:34 Executable: /usr/libexec/apfsd 2024-12-06 12:05:41 knowledgeconstructiond High CPU Use (4 times) First occurrence: 2024-12-03 21:01:51 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2024-12-06 11:38:17 Kernel Panic (6 times) First occurrence: 2024-12-04 09:15:39 Details: panic(cpu 1 caller 0xfffffff01ac9c1b4): macOS panic detected Panicked task 0xffffffe1d05912b0: 0 pages, 232 threads: pid 0: kernel_ task 2024-12-05 23:18:20 storagekitd Crash (2 times) Executable: /usr/libexec/storagekitd 2024-12-05 13:19:49 XprotectService High CPU Use (2 times) First occurrence: 2024-12-03 15:07:06 Executable: /System/Library/PrivateFrameworks/XprotectFramework.framework/Versions/A/XPCServices/XprotectService.xpc/Contents/MacOS/XprotectService 2024-12-04 14:15:41 SafariBookmarksSyncAgent Crash 2024-12-04 13:23:47 spotlightknowledged High CPU Use Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2024-12-04 09:14:26 PAH_Extension Crash Executable: /System/Library/Input Methods/PressAndHold.app 2024-12-03 21:30:46 AddressBookManager Crash Executable: /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBookManager.app Details: CoreFoundation: *** CFRelease() called with NULL *** 2024-12-03 10:54:48 mediaanalysisd Crash Executable: /System/Library/PrivateFrameworks/MediaAnalysis.framework/Versions/A/mediaanalysisd End of report