EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-24 14:36:12 Download EtreCheck from https://etrecheck.com Runtime: 2:17 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2,3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 236 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.04 GB disk1 [APFS Virtual drive] 250.04 GB (Shared by 5 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 178.07 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.26 GB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 250.04 GB (Shared - 178.07 GB used, 76.74 GB available, 58.87 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.04 GB (Shared - 1.07 GB used, 58.87 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.04 GB (Shared - 11.26 GB used, 76.74 GB available, 58.87 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en3: Apple USB Ethernet Adapter Interface en5: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: About 2 hours Configuration Files: /etc/hosts - Count: 1 Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS.Printing.Host Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 6 32-bit Applications: 8 32-bit apps Kernel Extensions: /Applications/Wondershare AllMyMusic.app SystemAudioRecorder.kext (1.1.0 - SDK 10.6) /Library/Application Support/Citrix Receiver CitrixGUSB.kext (20.02.0 - SDK 10.9) /Library/Extensions LogitechHIDDevices.kext (3.9.9 - SDK 10.13) LogitechUnifying.kext (1.3.9 - SDK 10.13) DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.11) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 171 Apple tasks [Running] 127 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 180 Apple tasks [Running] 122 Apple tasks Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2019-10-04) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10) [Other] com.brother.LOGINserver.plist (? a1772de2 - installed 2016-10-17) [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2020-03-02) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2020-03-02) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2020-03-02) [Other] com.dymo.dls.webservice.plist (? 77c41eb - installed 2017-09-13) [Running] com.fujitsu.pfu.ScanSnap.AOUMonitor.plist (PFU LIMITED - installed 2020-04-02) [Running] com.fujitsu.pfu.SshRegister.plist (PFU LIMITED - installed 2020-04-02) [Running] com.fujitsu.pfu.SshResident.plist (PFU LIMITED - installed 2020-04-02) [Running] com.fujitsu.pfu.SshSCloudWatch.plist (PFU LIMITED - installed 2020-04-02) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Not Loaded] com.oracle.java.Java-Updater.plist (? 7a382f60 - installed 2020-03-12) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-02-14) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-02-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2020-03-02) [Running] com.dymo.pnpd.plist (Sanford, L.P. - installed 2017-09-13) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-03-12) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-02-14) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-02-14) User Launch Agents: [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2019-01-07) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2019-01-07) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2019-01-07) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2017-12-07) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-09-24) User Login Items: [Loaded] Surfshark (App Store - installed 2020-04-17) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-18) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] LaunchAtLoginHelperFree (App Store - installed 2018-11-05) Modern Login Item /Applications/myTuner Radio.app/Contents/Library/LoginItems/LaunchAtLoginHelperFree.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2020-03-13) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-15) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-22) AdobePDFViewer: 20.009.20065 (Adobe Systems, Inc. - installed 2020-05-22) DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2019-08-03) Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-15) CitrixICAClientPlugIn: 20.02.0 (Citrix Systems, Inc. - installed 2020-03-13) DYMO Safari Addin: (Sanford, L.P. - installed 2019-08-03) JavaAppletPlugin: Java 8 Update 251 build 08 (? - installed 2020-04-19) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-04-24) Java (? - installed 2020-04-19) Logitech Control Center (Logitech Inc. - installed 2019-11-02) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2020-05-22 14:59:16 Last local snapshot: 2020-05-23 13:16:15 Performance: System Load: 1.13 (1 min ago) 2.16 (5 min ago) 3.35 (15 min ago) Nominal I/O speed: 1.53 MB/s File system: 34.25 seconds Write speed: 1211 MB/s Read speed: 1166 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 11 % Idle: 82 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 44.63 % (?) Mail 14.41 % (Apple) EtreCheck 10.79 % (App Store) Microsoft Word 0.47 % (Microsoft Corporation) loginwindow 0.36 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 519 MB (App Store) Safari 221 MB (Apple) Microsoft Word 176 MB (Microsoft Corporation) Surfshark 106 MB (App Store) Mail 99 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 290 KB / 294 KB (Apple) Other processes 401 KB / 174 KB (?) com.apple.WebKit.Networking.xpc 31 KB / 16 KB (Apple) rapportd 12 KB / 5 KB (Apple) homed 5 KB / 549 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 31 MB Used RAM: 5.85 GB Cached files: 2.12 GB Available RAM: 2.15 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-10 ARMDC Agent Installer 2020-05-12 Toolbox for Pages - Templates (5.0.1) 2020-05-12 Toolbox for iWork - Templates (3.8) 2020-05-12 Microsoft PowerPoint for Mac 2020-05-12 Microsoft Word for Mac 2020-05-12 Microsoft Excel for Mac 2020-05-14 Adobe Acrobat Reader DC (20.009.20063) 2020-05-15 XProtectPlistConfigData (2121) 2020-05-15 MRTConfigData (1.60) 2020-05-15 Adobe Flash Player 2020-05-18 WhatsApp (2.2019.8) 2020-05-22 Adobe Acrobat Reader DC (20.009.20065) 2020-05-23 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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