EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-01-24 19:12:27 Download EtreCheckPro from https://etrecheck.com Runtime: 3:46 Performance: Good Problem: No problem - just checking Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (Retina, 13-inch, 2018) MacBook Air Model: MacBookAir8,1 1,6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 368 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0128M 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 [APFS Virtual drive] 121.02 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.34 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.34 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 426 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 - M******************n (APFS) [APFS Virtual drive] (Shared - 80.39 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk1s1 [APFS Container] 121.02 GB (Shared - 15.34 GB used, 24.11 GB free) APFS Mount point: /private/tmp/msu-target-tnIC2I76 Encrypted Partitions: disk1s1s1 disk1s1s1 - Macintosh HD [APFS Snapshot] 121.02 GB (Shared - 15.34 GB used, 62.69 GB available, 24.11 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Preboot [APFS Preboot] 121.02 GB (Shared - 426 MB used, 24.11 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 121.02 GB (Shared - 20 KB used, 24.11 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - M******************n [APFS Virtual drive] 121.02 GB (Shared - 80.39 GB used, 62.69 GB available, 24.11 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s6 - Update 121.02 GB (Shared - 4 MB used, 24.11 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en5: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 19.01 GB available System Software: macOS Big Sur 11.5.2 (20G95) Time since boot: About 2 hours Notifications: WhatsApp.app 76 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 5 x86-only apps System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 185 Apple tasks [Running] 141 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 179 Apple tasks [Running] 138 Apple tasks Launch Daemons: [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-08-23) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-24) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-19) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-05) Launch Agents: [Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-08-23) [Loaded] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-08-23) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-08-23) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-24) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-08-23) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-08-23) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-01-19) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] QuickEntryHelper (App Store - installed 2021-11-21) Modern Login Item /Applications/XMind.app/Contents/PlugIns/XMind QuickEntry.app/Contents/Library/LoginItems/QuickEntryHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-08-23) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app Safari Extensions: Webex Meetings (Cisco - installed 2021-04-30) Backup: Time Machine information not available without Full Drive Access. 4 local snapshots Oldest local snapshot: 2022-01-19 10:35:18 Last local snapshot: 2022-01-24 16:16:29 Performance: System Load: 2.53 (1 min ago) 2.26 (5 min ago) 2.97 (15 min ago) Nominal I/O speed: 1.75 MB/s File system: 35.71 seconds Write speed: 431 MB/s Read speed: 1303 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 11 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) com.apple.WebKit.WebContent (13) 32.06 % (Apple) WindowServer 27.56 % (Apple) EtreCheckPro 9.94 % (Etresoft, Inc.) Safari 7.82 % (Apple) systemstats (2) 3.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (13) 1.24 GB (Apple) EtreCheckPro 231 MB (Etresoft, Inc.) Microsoft Word 198 MB (Microsoft Corporation) WhatsApp Helper (Renderer) (2) 135 MB (App Store) Mail 132 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 4 MB / 32 KB (Apple) biometrickitd 622 KB / 226 KB (Apple) mDNSResponder 285 KB / 232 KB (Apple) Mail 99 KB / 10 KB (Apple) apsd 22 KB / 74 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (13) 5 (Apple) Safari 5 (Apple) WindowServer 4 (Apple) nsurlsessiond (2) 3 (Apple) Mail 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 225 MB Used RAM: 4.99 GB Cached files: 2.79 GB Available RAM: 3.01 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-12-18 XProtectPlistConfigData (2153) 2022-01-05 Zoom (5.9.1.3506) 2022-01-16 macOS Installer Notification (2.0) 2022-01-19 WhatsApp (2.2149.4) 2022-01-19 macOS Monterey (12.1) 2022-01-21 MRTConfigData (1.86) 2022-01-24 Microsoft AutoUpdate (4.43.22011101) 2022-01-24 Microsoft Excel (16.57.22011101) 2022-01-24 Microsoft PowerPoint (16.57.22011101) 2022-01-24 Microsoft Word (16.57.22011101) Diagnostics Information (past 7-30 days): 2022-01-24 16:35:47 fseventsd High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/Support/fseventsd 2022-01-24 15:41:15 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2022-01-20 08:44:52 Microsoft Excel.app High CPU Use Executable: /Applications/Microsoft Excel.app 2022-01-19 17:36:19 com.apple.MobileSoftwareUpdate.UpdateBrainService Crash Executable: /private/var/db/*/com.apple.MobileSoftwareUpdate.UpdateBrainService Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys :count:]: attempt to insert nil object from objects[1]' terminating with uncaught exception of type NSException abort() called 2022-01-19 10:50:22 XMind.app Crash Executable: /Applications/XMind.app 2022-01-19 10:02:13 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report