Report generated: 2024-05-10 11:31:58 Download EtreCheckPro from https://etrecheck.com Runtime: 4:35 Performance: Good Problem: Other problem Description: screen freezes every 30/45 minutes for about 5 - 15 seconds, internet connection freezes as well - sometimes system crashes and makes a rest art necessary Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3,4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 3200 x 1800 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - M******************n (APFS) [APFS Virtual drive] (1.80 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.40 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.40 GB used) disk2s6 - Update (APFS) (32 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - M******************n (APFS) [APFS Virtual drive] (1.80 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.40 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.40 GB used) disk2s6 - Update (APFS) (32 MB used) disk3 - WD My Passport 2629 4.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M*****************c (Journaled HFS+) 4.00 TB (3.57 TB used) disk4 - WD My Passport 25E2 3.00 TB External USB Up to 5 Gb/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - (Journaled HFS+) 3.00 TB (2.48 TB used) disk5 - WD My Book 1234 4.00 TB External USB Up to 5 Gb/s USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - M*****k (Journaled HFS+) 4.00 TB (3.87 TB used) Mounted Volumes: disk2s1 - M******************n [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 1.80 TB Shared values Size: 2.12 TB Free: 296.84 GB Available: 371.81 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.11 GB Shared values Size: 2.12 TB Free: 296.84 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 2.12 TB Free: 296.84 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.40 GB Shared values Size: 2.12 TB Free: 296.84 GB Available: 371.81 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 32 MB Shared values Size: 2.12 TB Free: 296.84 GB disk3s2 - M*****************c Filesystem: Journaled HFS+ Mount point: /Volumes/M*****************c Owners enabled: No Used: 3.57 TB Size: 4.00 TB Free: 426.85 GB Available: 427.27 GB disk4s2 - Filesystem: Journaled HFS+ Mount point: /Volumes/ Owners enabled: No Used: 2.48 TB Size: 3.00 TB Free: 522.12 GB Available: 522.40 GB disk5s2 - M*****k Filesystem: Journaled HFS+ Mount point: /Volumes/M*****k Used: 3.87 TB Size: 4.00 TB Free: 125.79 GB Available: 126.72 GB USB: USB 3.0 bus GenesysLogic - USB3.0 Hub GenesysLogic - USB3.1 Hub Western Digital - My Book 1234 Western Digital - My Passport 25E2 Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) DYMO - DYMO LabelWriter Twin Turbo Apple Inc. - MacBook Air SuperDrive GenesysLogic - USB2.0 Hub GenesysLogic - USB2.1 Hub Pantum - P3300DW series Fujitsu - ScanSnap S1500 USB 3.1 bus Western Digital - My Passport 2629 Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface fw0: Thunderbolt FireWire Interface bridge0: Thunderbolt Bridge 2 iCloud Status: 2 pending files Remote Apple Events: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Ventura 13.6.4 (22G513) Time since boot: About 3 hours Notifications: CleanMyMac X.app one notification (one scheduled) EtreCheckPro-2.app one notification Safari.app 100 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Remote Apple Events: Enabled Remote Management: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Apps: 11 System Extensions: [Running] com.sophos.endpoint.scanextension - version 10.0.4 (Sophos) Application: Not found! Description: Scanning Services [Running] networkextension - version 10.0.4 (Sophos) Application: Not found! Kernel Extensions: /Library/Application Support/CleverFiles/BackService.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (Justin Johnson, 1.0 - SDK 10.12) /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (2.0) /Library/Extensions [Not Loaded] SoundflowerSigned.kext - com.Cycling74.driver.Soundflower (Corel Inc., 1.6.7 - SDK 10.7) [Not Loaded] JRDMassStorageDriver32.kext - com.driver.JRDMassStorageDriver32 (1.0.1) [Not Loaded] JRDMassStorageDriver64.kext - com.driver.JRDMassStorageDriver64 (1.0.0) [Not Loaded] JRDUSBModemData32.kext - com.driver.JRDUSBModemData32 (1.0.1) [Not Loaded] JRDUSBModemData64.kext - com.driver.JRDUSBModemData64 (4.0.8 - SDK 10.6) [Not Loaded] DymoUsbPrinterClassDriver.kext - com.dymo.usbprinterclassdriver.kext (Sanford, L.P., 1.1 - SDK 10.12) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] JRDECMControlDriver32.kext - com.jrdcom.driver.JRDECMControlDriver32 (1.0) [Not Loaded] JRDECMControlDriver64.kext - com.jrdcom.driver.JRDECMControlDriver64 (1.0) [Not Loaded] JRDECMDataDriver32.kext - com.jrdcom.driver.JRDECMDataDriver32 (1.0) [Not Loaded] JRDECMDataDriver64.kext - com.jrdcom.driver.JRDECMDataDriver64 (1.0) [Not Loaded] JRDUSBCDC32.kext - com.jrdcom.driver.JRDUSBCDC32 (1.0 - SDK 10.5) [Not Loaded] JRDUSBCDC64.kext - com.jrdcom.driver.JRDUSBCDC64 (1.0 - SDK 10.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 190 Apple tasks [Running] 162 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 186 Apple tasks [Running] 190 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2023-01-24) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2023-01-24) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-09-26) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-05-12) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2024-04-15) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac4.Agent [Not Loaded] com.nchsoftware.SoundTap.VadHelper.plist (NCH Software - installed 2022-05-27) Executable: /Library/PrivilegedHelperTools/com.nchsoftware.SoundTap.VadHelper [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2023-10-04) Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-03-31) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-09-26) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-05-12) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-09-26) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2023-10-04) Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-05-12) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-03-05) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2023-03-02) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Not Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2023-03-02) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2024-03-05) Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater User Login Items: [Not Loaded] AusweisAppAutostartHelper (App Store - installed 2024-04-11) Modern Login Item /Applications/AusweisApp.app/Contents/Library/LoginItems/AusweisAppAutostartHelper.app [Not Loaded] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2024-04-15) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] CleanMyMac X Menu (MacPaw Inc. - installed 2024-04-15) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] Dropbox (Dropbox, Inc. - installed 2023-02-10) Application /Applications/Dropbox.app [Not Loaded] OkaMirror+LoginItem (App Store - installed 2023-05-04) Modern Login Item /Applications/OkaMirrorForSmartTV.app/Contents/Library/LoginItems/OkaMirror+LoginItem.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2023-04-30) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-06-12) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Loaded] WhatsApp (WhatsApp Inc. - installed 2024-05-02) Application /Applications/WhatsApp.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2024-05-02) Modern Login Item /Applications/WhatsApp.localized/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] Dropbox Login Helper (Dropbox, Inc. - installed 2023-02-18) Modern Login Item ~/Desktop/Schreibtisch - *** ***'s iMac (2)/***/Downloads/Dropbox.app/Contents/Library/LoginItems/loginhelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2022-06-06) Modern Login Item ~/Downloads/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Applications: 647 apps 147 x86-only apps 23 unsigned apps App Extensions: Plugins: BluRayH264Encoder - /Applications/Final Cut Pro.app Music Creation - /Applications/Logic Pro X.app FxAnalyzer - /Applications/Final Cut Pro.app Intents - /Applications/WhatsApp.app DolbyDigitalEncoder - /Applications/Final Cut Pro.app Notification providers: ServiceExtension - /Applications/WhatsApp.app Photo editing extensions: Luminar Neo - /Applications/Luminar Neo.app File providers: Dropbox - /Applications/Dropbox.app FileProvider - /Applications/OneDrive.app Share services: Dropbox Transfer - /Applications/Dropbox.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Dropbox Finder Extension - /Applications/Dropbox.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro-2.app com.etresoft.etrecheck4 *.etrecheck EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): StuffIt - /Applications/StuffIt Archive Manager.app com.stuffit.archive.sit *.sit com.rarlab.rar-archive *.rar com.stuffit.archive.sitx *.sitx public.zip-archive *.zip com.winzip.zipx-archive *.zipx org.gnu.gnu-zip-tar-archive *.tgz org.bzip.bzip2-tar-archive com.allume.stuffit-archive public.tar-archive *.tar LogicXQLGenerator - /Applications/Logic Pro X.app com.apple.logicx.project *.logicx Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-09-26) JavaAppletPlugin: Java 8 Update 391 build 13 (? - installed 2023-11-18) Audio Plug-ins: SoundTapVirtualAudioDevice: 7.21 (NCH Software - installed 2022-05-27) TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2021-05-28) Flip4Mac WMA Import: 3.2.0.16 (? - installed 2013-03-29) InstantOn: 8.4.2 (? - installed 2017-05-22) AppleAES3Audio: 3.0 (Apple - installed 2024-03-05) User Audio Plug-ins: A52Codec: 1.8.0 (? - installed 2018-09-25) 3rd Party System settings: Java (? - installed 2023-10-04) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****k [Local] (Last used) 13 local snapshots Oldest local snapshot: 2024-05-09 11:18:47 Last local snapshot: 2024-05-10 10:58:31 Performance: System Load: 1.93 (1 min ago) 1.54 (5 min ago) 1.67 (15 min ago) Nominal I/O usage: 0.03 MB/s File system: 40.35 seconds Write speed: 483 MB/s Read speed: 2797 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 11.62 % (Etresoft, Inc.) WindowServer 6.26 % (Apple) kernel_task 1.42 % (Apple) bluetoothd 0.28 % (Apple) SafariNotificationAgent 0.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Pages 1.14 GB (Apple) com.apple.WebKit.WebContent (4) 1.03 GB (Apple) EtreCheckPro 859 MB (Etresoft, Inc.) Mail 738 MB (Apple) WhatsApp Helper (Renderer) (2) 663 MB (App Store) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 25 MB / 413 KB (Apple) mDNSResponder 13 MB / 2 MB (Apple) com.apple.WebKit.Networking 2 MB / 464 KB (Apple) rapportd 77 KB / 172 KB (Apple) apsd 12 KB / 55 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) bluetoothd 0 (Apple) Safari 0 (Apple) com.apple.WebKit.Networking 0 (Apple) mDNSResponder 0 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 5.98 GB Used RAM: 10.46 GB Cached files: 7.56 GB Available RAM: 13.54 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-03-11 Karma (10.53.0) 2024-03-31 Zoom (5.17.11.31580) 2024-04-03 Numbers (14.0) 2024-04-03 Pages (14.0) 2024-04-03 Keynote (14.0) 2024-04-11 AusweisApp (2.1.1) 2024-04-13 Safari (17.4.1) 2024-05-02 WhatsApp (2.2416.50) 2024-05-02 ‎WhatsApp (24.8.83) 2024-05-03 XProtectPayloads (133) 2024-05-08 XProtectPlistConfigData (2194) Diagnostics Information (past 60 days): 2024-05-10 08:22:50 bird - High CPU Use First occurrence: 2024-05-10 08:25:57 Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird End of report