Frage: Trackpad does not recognize mousemovements/gestures

Hello everybody,

since two weeks my MacBook Pro has a problem with the built-in Trackpad. It does not recognize mouse movements and taps, but it does recognize mouse clicks. Yesterday I was at the Genius Bar where they tested the trackpad with their own tool. Fun Fact: The tool recognized the finger on the trackpad. I reinstalled the OS and deleted all the files, but still the mouse is not moving.

I downloaded the tool "Better touch tool" where I added a custom gesture. The tool has a "live-viewer" which I tested. Result: The tool recognized all fingers (up to six) on my trackpad.

So: Does anyone know where the problem is? At the Genius Bar they wanted to replace the whole top case..

Thanks in advance!



MacBook Pro mit Retina Display, macOS Sierra (10.12.6), null

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09. Jan. 2018, 14:11 als Antwort auf compi_man Als Antwort auf compi_man

Hello, Tobias!
Thank you very much for posting your question in the German Apple Support Communities. We have a Community for English speakers here.
Please feel free to join and post your question there.
Have a great day.

09. Jan. 2018, 14:11

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Frage: Trackpad does not recognize mousemovements/gestures