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Sie sehen auf Ihrem Kontoauszug den Posten "itunes.com/bill" oder eine Abbuchung, die Sie nicht zuordnen können

Frage:

Frage: unauthorised transactions were made

hallo apple .

i have questions about last two transactions from my account (**********@hotmail.com) ..they arent authorized by my. what is the procedure for bringing my money back and everytime when someone wants to buy something with my id account, first to have text or code send with sms


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20. Mär. 2018, 03:36 als Antwort auf nikolayvonsofia Als Antwort auf nikolayvonsofia

see your purchase history in the itunes store on a mac or pc - http://support.apple.com/ht204088 - does not include purchases made by others under family sharing; those have to be checked from their accounts.

if you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/ht201382 - "before you contact apple to request a refund for a charge you don't recognize"...

if neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. apple does not handle that.

if you now recognize this purchase and are asking for a refund then realize apple's terms of purchase in the usa are, "all transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. if sales are final then it is apple's decision if they want to grant a refund. you can always ask, and people do get refunds on a case by case basis, but apple can also say no.

get help with an item purchased from the app store, itunes store, or ibooks store - https://support.apple.com/ht204084

report a problem - http://reportaproblem.apple.com - "sign in for help with itunes purchases made in the last 90 days"

if a reporting a problem request is unsuccessful you can also try:

other ways to contact itunes support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

20. Mär. 2018, 03:36

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Frage: unauthorised transactions were made