Character missing from Game after In-App-Purchase

ı play near 3 months lineage 2 revolution netmarble company ı have 143 level character server name *** nickname player is *** clan kavoon class define avcısı ı buy 100 euro more items with apple store also my paypal adres is ***@gmail.com. When ı open my game now ı cant see my character what happen ı cant understand please help me when ı entry my forum details i see the my character but inside game i cant see

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