I asked for a new password because a have lost the old one, moreover my old iphone were destroyed.
But on Iforgot I get that they will send me on a specified time the instruction on my safety phone number.
But there I do not get this instruction.
What can I do to reconnect my son ton it's cloud account?
You can use the Apple Support App on another iOS device to reset your password.
Check these two articles about your options:
If you forgot your Apple ID password - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
You can use the Apple Support App on another iOS device to reset your password.
Check these two articles about your options:
If you forgot your Apple ID password - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Get a password reset from Apple does not work
