Cancellation of subscription in Duolingo

Question

Cancellation of subscription in Duolingo

Hello!

I had a trial period on the Duolingo platform. After that, I canceled the subscription. However, the bank card receives notifications about the insufficient amount of money $39.99 (annual subscription). I don't want to unsubscribe. I canceled it, but the subscription is valid until 2025. And the card still gets a notification. And now I can't download anything from Appstore. How can I unsubscribe? The Duolingo entrepreneur says that only Apple can do this.

iPad, iPadOS 17

Gepostet am 24. Juni 2024 14:03

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Answer 1

Höchstrangige Antwort

PreCognition

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60.364 Punkte

24. Juni 2024 19:27 als Antwort auf AnastasiaKuzmenko

Greetings!

We appreciate your post in the Apple Support Community. To resolve the issue with your Duolingo subscription and stop the notifications about insufficient funds, check your subscription status on your iPhone. If problems persist, visit the Apple Support website, chat with a representative, or call for help to ensure the subscription is canceled.

For English speakers, we have a dedicated community right here: discussions.apple.com. Since your message is in English, we warmly invite you to join us in that community.

Thank you!

○ Apple Support ○ Hotline: Tel.: 0800 6645 451 (DE) ○ 0800 220325 (AT) ○ 0800 00 1853 (CH) ○

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Answer 2

24. Juni 2024 21:13 als Antwort auf AnastasiaKuzmenko

Bitte kontaktiere den Apple Support: 0800 6645451 (D), die Mitarbeiter:innen dort können Einsicht in deine Daten nehmen und dir weiterhelfen.

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Cancellation of subscription in Duolingo

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