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Hello.

I'm sorry you're facing this issue – I understand how frustrating that must be.

If this is your new or pre-owned device, you'll need to contact Hugo Boss AG or the original seller directly. Only they can remove the iPhone from the Remote Management program, a process called "DEP removal" (Device Enrollment Program).

Unfortunately, Apple Support cannot remove this lock if the device is still registered to an organization. I’m keeping my fingers crossed that you’ll be able to sort it out soon.

Just a gentle reminder: We have a dedicated community for English discussions over at discussions.apple.com. Since your post is in English, we warmly invite you to join us there for further discussions. 

Thanks for your understanding!

Please note that most readers here are fellow users, just like you, aiming to assist with technical and usage-related questions about Apple products. While Apple provides moderation to ensure a welcoming environment, direct customer feedback to Apple is not handled through these forums.

Hello. Thank you for participating in the Apple Support Community. If you speak English, we also have an English Community. Please feel free to join and ask a question!