MacBook Air 13" Retina (2020) stucking on the Apple logo

Hello,

I have a MacBook Air 13" Retina (2020) that hasn't been turned on for a long time and has therefore suffered battery damage.

The MacBook could only be used with a power adapter and then with very poor performance, which is why I decided to replace the battery.

After the replacement, the MacBook started up, but the performance was still very poor and the battery was not recognized (battery icon with “X”).

I restarted the computer, and since then the MacBook has been stuck on the Apple logo during bootup. I have already reset the SMC, PRAM, and NVRAM.


The Macbook cannot be started in safe mode. Attempts to enter recovery mode also fail, as the Macbook loads endlessly on the screen with the globe.

Reinstalling MacOS via a bootable USB stick does not work either. As soon as I select the stick, the screen remains black.


I don't know what to do. Maybe someone has another idea.


Best regards,

Jan

MacBook Air (2018 – 2020)

Gepostet am 18. Jan. 2026 03:09

Antworten
Frage gekennzeichnet als Höchstrangige Antwort

Gepostet am 18. Jan. 2026 14:18

Hello Aggi603


What you’re seeing very strongly points to a hardware-level power management issue, not to macOS itself.


The battery icon showing an “X” means the Mac cannot properly detect or communicate with the battery. Apple explicitly classifies this as a battery or hardware fault, not a software problem. When the battery isn’t correctly recognized, Intel-based MacBooks commonly show exactly the symptoms you’re describing: severe performance throttling, failure to boot, hanging at the Apple logo, and Recovery or installer boots that don’t work.


The fact that Safe Mode doesn’t work, Internet Recovery hangs, and even a bootable USB results in a black screen makes a corrupted macOS installation very unlikely. These startup methods largely bypass the installed system.


Based on documented cases and real-world experience, the most likely causes are a defective or incompatible replacement battery (even new third-party batteries can fail to communicate properly with the SMC), a battery connector or flex-cable issue, or power-related logic board damage caused by the old, degraded battery. The poor performance you saw even before the replacement already points in that direction.


👉 Newly replaced battery - shows “X” - IFIXIT


What you can still test yourself is disconnecting the battery completely and trying to boot the Mac using only the power adapter. If it starts normally, the replacement battery is clearly the cause. If possible, you can also briefly reconnect the original battery to compare behavior.


If the Mac continues to hang regardless of which battery is connected, this is no longer something that resets or reinstalls can fix. Apple’s own documentation states that a battery marked with an “X” requires service, because the SMC cannot function correctly without valid battery data.

5 Antworten
Frage gekennzeichnet als Höchstrangige Antwort

18. Jan. 2026 14:18 als Antwort auf Aggi603

Hello Aggi603


What you’re seeing very strongly points to a hardware-level power management issue, not to macOS itself.


The battery icon showing an “X” means the Mac cannot properly detect or communicate with the battery. Apple explicitly classifies this as a battery or hardware fault, not a software problem. When the battery isn’t correctly recognized, Intel-based MacBooks commonly show exactly the symptoms you’re describing: severe performance throttling, failure to boot, hanging at the Apple logo, and Recovery or installer boots that don’t work.


The fact that Safe Mode doesn’t work, Internet Recovery hangs, and even a bootable USB results in a black screen makes a corrupted macOS installation very unlikely. These startup methods largely bypass the installed system.


Based on documented cases and real-world experience, the most likely causes are a defective or incompatible replacement battery (even new third-party batteries can fail to communicate properly with the SMC), a battery connector or flex-cable issue, or power-related logic board damage caused by the old, degraded battery. The poor performance you saw even before the replacement already points in that direction.


👉 Newly replaced battery - shows “X” - IFIXIT


What you can still test yourself is disconnecting the battery completely and trying to boot the Mac using only the power adapter. If it starts normally, the replacement battery is clearly the cause. If possible, you can also briefly reconnect the original battery to compare behavior.


If the Mac continues to hang regardless of which battery is connected, this is no longer something that resets or reinstalls can fix. Apple’s own documentation states that a battery marked with an “X” requires service, because the SMC cannot function correctly without valid battery data.

19. Jan. 2026 04:03 als Antwort auf Aggi603

Hello Jan,


At this point, there are realistically only two remaining options:


  • A logic board diagnosis and repair, which is usually not cost-effective for this model.
  • Replacing the device or selling/passing it on as defective.


You’ve already done all the meaningful troubleshooting that can be done at user level. Without professional diagnostic equipment and board-level repair, there’s unfortunately nothing further that can be resolved.


Best regards

18. Jan. 2026 22:04 als Antwort auf Aggi603

Hello,


Thank you very much for your replies.


Unfortunately, I have to point out that the problems described were already present before the battery was replaced. Unlike now, the system did boot up from time to time, but performance was still poor.


I also tried to start the system without connecting the new battery, but without success.


I suspect that the problem can no longer be fixed, but I was hoping that someone here might know what the problem is.


Best regards,

Jan

MacBook Air 13" Retina (2020) stucking on the Apple logo

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