iCloud Photos stuck for 2 weeks + weird malware warning when restarting sync

Hi everyone,

I’m having a really frustrating issue with iCloud Photos and I’m running out of time.

For about 2 weeks now, my downloads are completely stuck:

On my iPhone: stuck at 1049 items

On my MacBook: stuck at 1522 items

Nothing is progressing anymore on either device

If I delete some files, the number changes, but it still doesn’t continue downloading.

On my iPhone, I tried turning iCloud Photos off and on again, but when I do that I sometimes get a strange “malware / suspicious link” warning.

It looks like some kind of spam or phishing URL, and I can’t really interact with it – only view details.

On my MacBook, there is no warning, but the downloads are still stuck.

I’m currently in Thailand and already tried:

• different WiFi networks
• mobile data
• restarting devices

Nothing helped so far.

The main problem is:

I only have 4 days left to download these remaining files before they might be deleted, so I really need a solution urgently.

Has anyone experienced something like this?

How can I force iCloud to resume downloading?

Could that “malware warning” be causing the issue?

Is there any way to safely download all remaining items before I lose them?

Thanks a lot in advance 🙏