📌 Subject: Unauthorized charge and subscription cancellation request

Question

📌 Subject: Unauthorized charge and subscription cancellation request

Hello, I need help with an unauthorized charge on my account.

I recently noticed a charge of €8.99 from APPLE.COM/BILL. I believe this happened because I accidentally entered my card details without fully understanding what I was agreeing to.

I did not intend to subscribe to any service, and I was not aware that I would be charged. Because of this, I would like to request the following:

1. Please cancel any active subscriptions linked to this charge immediately.

2. Please ensure that no further payments are taken from my account.

3. I would also like to request a refund for this transaction.

Transaction details:

- Amount: €8.99

- Date: 07.04.2026

- Description: APPLE.COM/BILL

- Transaction ID: ***

Please let me know if you need any additional information.

Thank you for your assistance.

[Vom Moderator bearbeitet]

iPhone 13, iOS 26

Gepostet am 21. Apr. 2026 23:08

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Answer 1

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PreCognition

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22. Apr. 2026 00:48 als Antwort auf Branovskyi

Hello Branovskyi,

thank you for participating in the Apple Support Community.

For your reference, here are the official Apple Support articles with all relevant information on this topic:

👉 Request a refund for apps or content that you bought from Apple - Apple Support

👉 Get a refund for purchases made with credit or debit cards using Apple Pay - Apple Support

f you prefer to continue in English, you may also find it helpful to post in the dedicated English-language community at discussions.apple.com.

Thank you!

Please note that most participants in this community are users like yourself who voluntarily help others with technical questions about Apple products. While the forum is moderated to ensure a respectful environment, it is not a direct channel for official Apple customer support or feedback.

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