Apps free trail scam

Question

Apps free trail scam

Have you accepted to use a free trial and cancelled it before the renewal period? It happened to me more than once, in the Apple Store, that I cancel on time not to be charged. But I was charged anyway.

So, what I decided to do is save a screenshot of the cancellation being confirmed. I thought this would be enough to protect me. But it wasn’t; and Apple is part of the scam because my refund request was declined (even when I told Apple I had the screenshot proving that I cancelled the free trial the same day I accepted it.

I would tell my credit card to credit the amount back to me, but the amount is small this time and I’ve gone through this before. You recall a credit card debit from Apple; and all they do is prevent you from using the credit card again on the Apple Store. Long story short, Apple’s customer support sucks. You should be ashamed of yourself, getting money from people this way.

Now I know that I won’t accept any free trails anymore because they are a scam. And Apple is 100% responsible for that practice.

iPhone 16 Pro, iOS 26

Gepostet am 28. Mai 2026 08:52

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Answer 1

Höchstrangige Antwort

PreCognition

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28. Mai 2026 09:14 als Antwort auf maximoreira

Hi maximoreira,

I understand why this is frustrating, especially if you have a screenshot showing that the trial was cancelled.

The first thing I would check is the exact charge in your Apple purchase history. Open Settings > your name > Media & Purchases > View Account > Purchase History, or go to https://reportaproblem.apple.com. The order ID is the important part.

Then check Settings > your name > Subscriptions and see whether that subscription shows as cancelled or has an expiry date. If it does, contact Apple Billing Support again and give them the order ID, the cancellation date, and your screenshot.

I would not start with a credit card chargeback before Apple has checked the specific order.

Apple’s relevant support pages:

View your purchase history for the App Store and other Apple media services - Apple Support

Request a refund for apps or content that you bought from Apple - Apple Support

If you want to cancel a subscription from Apple - Apple Support

Just a gentle reminder — there is also a dedicated English Apple Support Community at https://discussions.apple.com. You are welcome to continue there if English is easier for you.

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Answer 2

28. Mai 2026 09:09 als Antwort auf maximoreira

Hallo maximoreia,

deine Erfahrungen sind sehr ärgerlich. In erster Linie ist das aber natürlich ein Problem des App-Anbieters. Hast du den mal kontaktiert?

Falls da keine zufriedenstellende Antwort kommt, würde ich mich im nächsten Schritt an die Verbraucherzentrale wenden. Evtl. kommt als Nächstes der Kontakt mit einem Rechtsanwalt in Frage.

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