If you’ve been trying for a few days without success, here are a few things that usually help get things moving again:
Try a different device: Sometimes a specific browser or device cache causes a glitch. Try using a completely different device or a private/incognito window.
Use the official site: If you haven't already, go directly to iforgot.apple.com to initiate the request.
Check for errors: Do you get a specific error message, or does the page just hang? Knowing where it stops can sometimes help narrow down if it's a connection issue or a security block.
If those steps don't clear it up, your best bet is reaching out directly to Apple Support. They’re the only ones who can see if there’s a deeper block on your account preventing the reset.
Have you received any specific error codes while trying to reset it?