App Store

We can’t reset your App Store/Apple Account balance from here.

If you’re trying to get the balance to zero so you can change your country or region, spend the remaining balance first. If the balance is less than the cost of a single item, you’ll need to contact Apple Support and ask them to clear it.

A friendly note: This is the German-language Apple Support Community. Posting your question in German will make it easier for more members to understand it and offer assistance.

Das geht mit Hilfe des Supports: 0800 6645451 (D).