Meine Rückgabe ist delayed
I had ordered airpods pro 3 and returned the item via ups on 30 September but it still hasn’t reached the sender
Frage gekennzeichnet als
Since you handed over your AirPods Pro 3 to UPS on September 30, I'd first check the tracking history and keep your UPS drop-off receipt as proof of shipment.
If the tracking hasn't moved, contact Apple's Online Store Customer Service rather than general technical support. In Germany, you can reach them at 0800 2000 136.
Ask them to investigate the missing return with UPS and provide a case number. Have your Apple order number, UPS tracking number, and drop-off receipt ready.
You can also check your return status here: https://www.apple.com/de/shop/account/home
One question: Does UPS tracking show the package as still in transit, or has it stopped updating altogether? That would help narrow down the next step.
A friendly note: This is the German-language Apple Support Community. Posting your question in German will make it easier for more members to understand it and offer assistance.
