My Private Relay E-Mail is not forwarding Mails, can't access Apps

Question

My Private Relay E-Mail is not forwarding Mails, can't access Apps

I signed up for an App which I need for work using a private relay address. Now, when I sign in to the desktop version of the App, it of course is asking for the address to send a verification code. The code is not being forwarded to my iCloud Mail and I can not access the app, which bills me every month.

I have checked all the setting on iCloud. The correct forwarding address is written and it is activated.

I need access to this app as quickly as possible! I only have it on my phone now, which I can't use for working properly.

iPhone 13, iOS 27

Gepostet am 23. Okt. 2026 12:20

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24. Okt. 2026 02:23 als Antwort auf niamhM

Since you've already confirmed that forwarding is enabled and the address is correct, I'd check iCloud Mail's Junk folder first.

If you signed up using Sign in with Apple, try that same option in the desktop app instead of entering the private relay address manually.

If the verification code still doesn't arrive, the app may be sending it from an email address that isn't registered with Apple's private email relay. That's something the app developer would need to check.

Since you're still signed in on your iPhone, I'd contact the app's support team and ask if they can offer another way to verify your desktop sign-in or update the email address on your existing account.

I wouldn't disconnect Sign in with Apple or create a new account while your subscription is active.

One small note: This is the German-language Apple Support Community. Posting your question in German may help more members understand it and offer assistance.

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