EtreCheckPro version: 6.5.2 (6F007) Report generated: 2021-09-20 17:40:47 Download EtreCheckPro from https://etrecheck.com Runtime: 6:06 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Battery failure - Your battery is reporting that it needs to be serviced. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. System extension blocked - There are system extensions awaiting user approval. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Core files found - This computer has core files. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,5 2.5 GHz Quad-Core Intel Core i7 (i7-4870HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 430 Video Information: AMD Radeon R9 M370X - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 VX2703 SERIES 1920 x 1080 Intel Iris Pro - VRAM: 1536 MB Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - M******************s (APFS) [APFS Virtual drive] (Shared - 404.16 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 285 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 22.41 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 22.41 GB used) disk1s6 - Update (APFS) (Shared - 114 MB used) Mounted Volumes: disk1s1 - M******************s [APFS Virtual drive] 500.07 GB (Shared - 404.16 GB used, 73.24 GB available, 71.24 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 285 MB used, 71.24 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 1.07 GB used, 71.24 GB free) APFS Mount point: /System/Volumes/VM disk1s5 [APFS Container] 500.07 GB (Shared - 22.41 GB used, 71.24 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Partitions: disk1s5s1 disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 22.41 GB used, 73.24 GB available, 71.24 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 114 MB used, 71.24 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en5: SAMSUNG_Android Interface en6: AX88x72A Interface en7: USB 10/100/1000 LAN Interface en4: AX88772A Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.63 TB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 2 hours Configuration Files: One core file: Total size 64 B Notifications: WhatsApp.app 57 notifications Novabench.app one notification EtreCheckPro.app one notification Security: Gatekeeper: App Store System Integrity Protection: Enabled Antivirus software: Apple and AVG Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/mega.mac.megaupdater.plist Executable: /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the legitimate list - probably OK Plugin: ~/Library/Internet Plug-Ins/CWSAssistantPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Apps: 10 Old Applications: 60 x86-only apps System Extensions: [Waiting for authorization] AVG Antivirus System Extension - version 3.0.96 (AVG Technologies CZ, s.r.o. - 2021-09-03) Application: /Applications/AVGAntivirus.app - version 3.0.96 (AVG Technologies CZ, s.r.o. - 2021-09-03) Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext - com.avg.FileShield (AVG Technologies CZ, s.r.o., 4.0.0 - SDK 10.16) [Not Loaded] AVGPacketForwarder.kext - com.avg.PacketForwarder (AVG Technologies CZ, s.r.o., 2.1 - SDK 10.16) /Applications/Smart Switch/SmartSwitch.app [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (DEVGURU Co., Ltd., 1.4.45 - SDK 10.6) /Applications/Wondershare Filmora9.app [Not Loaded] SystemAudioRecorder.kext - com.Perfect.Driver.SystemAudioRecorder (Wondershare Software Co., Ltd, 1.1.0 - SDK 10.9) /Library/Extensions [Loaded] Apowersoft_AudioDevice.kext - com.Apowersoft.driver.AudioDevice (Apowersoft Limited, 1.6.7 - SDK 10.11) [Loaded] G13Joystick.kext - com.driver.LogJoystick (Logitech Inc., 2.0 - SDK 10.10) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.28.0 - SDK 10.12) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (HP Inc., 3.6.1 - SDK 10.12) [Not Loaded] LogiWheelForceFeedback.kext - com.logitech.LogiWheelForceFeedback (1.0 - SDK 10.10) [Not Loaded] LogiGamingMouseFilter.kext - com.logitech.driver.LogiGamingMouseFilter (Logitech Inc., 1.0 - SDK 10.10) [Not Loaded] LogiWheelDriver.kext - com.logitech.driver.LogiWheelDriver (Logitech Inc., 1.0 - SDK 10.10) [Loaded] MovaviSoundGrabber2.kext - com.movavi.driver.soundgrabber (Movavi Software Inc, 2.0.1) [Loaded] iShowU Audio Capture.kext - com.shinywhitebox.iShowU-Audio-Capture (Shiny White Box Limited, 1.0.4 - SDK 10.13) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 193 Apple tasks [Running] 132 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 190 Apple tasks [Running] 128 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2021-02-03) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2021-04-20) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2021-04-20) [Loaded] com.avg.init.plist (? b7d61217 - installed 2021-09-06) [Loaded] com.avg.update.plist (? 3d634b49 - installed 2021-09-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-09-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-28) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2021-01-21) [Loaded] com.rogueamoeba.acetool.plist (Rogue Amoeba Software, LLC - installed 2021-01-21) [Loaded] com.shinywhitebox.iShowUAudioDaemon.plist (Shiny White Box Limited - installed 2019-02-24) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-05-14) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2021-06-14) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-10) [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2021-04-20) [Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2021-09-06) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-09-14) [Other] com.teamviewer.teamviewer.plist (? e9e1be03 - installed 2021-06-14) [Other] com.teamviewer.teamviewer_desktop.plist (? cdf177f4 - installed 2021-06-14) [Running] com.webex.pluginagent.plist (Cisco - installed 2018-10-01) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-09-20) [Loaded] mega.mac.megaupdater.plist (? 0 - installed 2021-06-14) User Login Items: [Not Loaded] AirDroidHelper (Sand Studio - installed 2018-03-07) Modern Login Item /Applications/AirDroid.app/Contents/Library/LoginItems/AirDroidHelper.app [Not Loaded] CleanMyMac-MAS Menu (App Store - installed 2021-09-04) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app [Not Loaded] S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor (App Store - installed 2021-09-04) Modern Login Item /Applications/CleanMyMac-MAS.app/Contents/Library/LoginItems/CleanMyMac-MAS Menu.app/Contents/Library/LoginItems/S8EX82NJP6.com.macpaw.CleanMyMac-mas.HealthMonitor.app [Loaded] CompressorHelper (App Store - installed 2020-09-25) Modern Login Item /Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-09-14) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Movavi Screen Recorder 11 (Movavi Software Inc - installed 2020-08-21) Modern Login Item /Applications/Movavi Screen Recorder 11.app/Contents/Library/LoginItems/Movavi Screen Recorder 11.app [Not Loaded] Movavi Screen Recorder 21 (Movavi Software Inc - installed 2020-08-21) Modern Login Item /Applications/Movavi Screen Recorder 11.app/Contents/Library/LoginItems/Movavi Screen Recorder 11.app [Not Loaded] Send Anywhere Login Helper (App Store - installed 2019-04-02) Modern Login Item /Applications/Send Anywhere.app/Contents/Library/LoginItems/Send Anywhere Login Helper.app [Not Loaded] Typeeto Bluetooth Service (ELTIMA LLC - installed 2017-07-11) Modern Login Item /Applications/Typeeto.app/Contents/Library/LoginItems/Typeeto Bluetooth Service.app [Not Loaded] Typeeto Kicker (ELTIMA LLC - installed 2017-07-11) Modern Login Item /Applications/Typeeto.app/Contents/Library/LoginItems/Typeeto Kicker.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-09-02) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] HP Device Monitor (HP Inc. - installed 2017-11-10) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-19) User Internet Plug-ins: CWSAssistantPlugin: 100 (? - installed 2018-05-30) WebEx64: 1.1.0 (? - installed 2018-07-19) Audio Plug-ins: TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2021-05-14) SoundGrabber3: 3.0.0 (Movavi Software Inc - installed 2020-02-12) AirBeamTVAudio: 2.2 (AirBeamTV BV - installed 2020-02-19) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-03) ACE: 11.6.3 (Rogue Amoeba Software, LLC - installed 2021-04-01) InstantOn: 11.6.3 (? - installed 2021-04-01) Backup: Time Machine Not Configured! Performance: System Load: 2.33 (1 min ago) 2.11 (5 min ago) 2.01 (15 min ago) Nominal I/O speed: 1.67 MB/s File system: 120.12 seconds (timed out) Write speed: 331 MB/s Read speed: 302 MB/s CPU Usage Snapshot: Type Overall System: 8 % User: 6 % Idle: 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 21.02 % (Apple) mobileassetd 18.06 % (Apple) WindowServer 11.62 % (Apple) appstoreagent 8.22 % (Apple) fseventsd 7.34 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (41) 5.52 GB (Google, Inc.) EtreCheckPro 677 MB (Etresoft, Inc.) WhatsApp Helper (Renderer) (2) 439 MB (App Store) Google Chrome 425 MB (Google, Inc.) com.apple.appkit.xpc.openAndSavePanelService (3) 248 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) nsurlsessiond 48 MB / 975 B (Apple) mDNSResponder 589 KB / 412 KB (Apple) softwareupdated 510 KB / 6 KB (Apple) com.avg.daemon 231 KB / 21 KB (AVG Technologies CZ, s.r.o.) zoom.us 27 KB / 22 KB (Zoom Video Communications, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 9 (Apple) Google Chrome Helper (Renderer) (41) 3 (Google, Inc.) nsurlsessiond (2) 3 (Apple) Google Chrome Helper (GPU) 2 (Google, Inc.) zoom.us 1 (Zoom Video Communications, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.06 GB Used RAM: 9.72 GB Cached files: 5.22 GB Available RAM: 6.28 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-08-06 Mirror for Samsung TV (3.7.1) 2021-08-08 Photopaw (3.1.0) 2021-08-24 XProtectPlistConfigData (2150) 2021-09-02 WhatsApp (2.2134.10) 2021-09-04 CleanMyMac X (4.8.8) 2021-09-06 Zoom (5.7.6.1320) 2021-09-10 Kindle (1.33.0) 2021-09-10 ARMDC Agent Installer (1.0.0) 2021-09-14 MRTConfigData (1.84) 2021-09-14 Microsoft AutoUpdate (4.39.21091200) 2021-09-14 Evernote (10.21.5) 2021-09-16 Adobe Acrobat Reader DC (21.007.20091) (21.007.20091) 2021-09-17 Fotor Photo Editor (4.1.2) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found Diagnostics Information (past 7-30 days): 2021-09-20 12:16:17 Movavi Screen Recorder 11.app - High CPU Use Executable: /Applications/Movavi Screen Recorder 11.app 2021-09-15 17:17:02 WindowServer - High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2021-09-14 08:04:15 zoom.us.app - High CPU Use Executable: /Applications/zoom.us.app End of report