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Pregunta:

Pregunta: iTunes interrumpe la reproducción de las canciones, ayuda!

Estimados, necesito ayuda con mi iTunes vs12.7.4 , Actualicé hace un tiempo a macOS High Sierra y desde hace menos de un mes que no puedo reproducir bien las canciones que tengo en mi biblioteca, no seria tan preocupante el tema si sólo necesitara de iTunes para hacer los respaldos de mi iPhone, pero yo soy cantante y las pistas de las canciones que interpreto las reproduzco desde mi mac, y el día viernes 18/05/18 pasé la vergüenza de mi vida, tratando de cantar ante 250 personas, de la nada comenzó a congelarse a mitad de las canciones sin reaccionar a nada, ni siquiera a las teclas de mando desde el teclado, luego continuaba reproduciendo y congelándose, durante toda mi actuación. Interrumpí esta para poder reiniciar el mac, pensando que quizás habia algun proceso extraño que no dejaba que se reprodujeran bien los temas, pero ni eso ayudó.

Posterior a esto, le he hecho limpieza profunda, he eliminado cuanto archivo extra tenia en mi disco duro, borré caché, borre historial de safari, he borrado casi todos los archivos grandes del mac pensando en que era tema de memoria o espacio, pero nada parece ayudar. Inspeccioné con antivirus en el caso de que algo asi me tuviera malo iTunes, pero nada resulta, ya no se que hacer. Ayuda!


Atte. Francisca.


Tengo un Macbook Pro (13-inch, Mid 2012)

procesador 2,5 GHz Intel Core i5

memoria 4 GB 1600 MHz DDR 3

Intel HD Graphics 4000 1536 MB

MacBook Pro, macOS High Sierra (10.13.4), 13-inch, Mid 2012

Publicado el

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23/05/2018 09:40 AM en respuesta a francisca136 En respuesta a francisca136

Hola francisca136,


Gracias por visitar las Comunidades de soporte de Apple en español.
Entiendo que presentas inconvenientes para reproducir tu música en iTunes en tu MacBook Pro. Me encantará proporcionarte algunos artículos que te pueden ayudar en esta situación.
Primero, te recomiendo que intentes cerrar la app de iTunes de esta manera:
Forzar el cierre de una aplicación
Después, te recomiendo que abras tu biblioteca de iTunes al escoger donde está la biblioteca:
Abrir un archivo de biblioteca de iTunes diferente o crear uno nuevo
Finalmente, reinicia tu dispositivo en modo seguro para verificar si el problema persiste:
Utilizar el modo seguro para aislar los problemas en el Mac
Si tu problema persiste, te pido que nos menciones si la música y las pistas que reproduces vienen del sistema de Apple Music o si son descargadas de la iTunes Store.
Saludos cordiales.

23/05/2018 09:40 AM

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24/05/2018 12:51 PM en respuesta a Carlos.P En respuesta a Carlos.P

Hola! muchas gracias por responder!

La verdad que me he dado cuenta que todo mi mac esta lentísimo desde la ultima actualización del High Sierra y le he borrado la mitad de las cosas, siento que ya no puedo seguir borrando mas porque me quedaré sin nada!

Intentaré lo que me comentaste sobre iniciar el mac en modo seguro a ver que me arroja.

Las canciones que reproduzco la verdad es que no son ni de Apple Music, ni de iTunes store, son convertidas directamente por mi desde youtube.

Te cuento como me va...

saludos!

24/05/2018 12:51 PM

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24/05/2018 09:58 PM en respuesta a Carlos.P En respuesta a Carlos.P

Estimado Carlos, lei en otro debate que con este programa podia saber que es lo que tiene mal a mi mac, aca te dejo el reporte en caso de que puedas ayudarme interpretándolo:

EtreCheck version: 4.3.1 (4D024)

Report generated: 2018-05-24 19:31:23

Download EtreCheck from https://etrecheck.com

Runtime: 66:15

Performance: Poor


Problem: Beachballing

Description:

the whole time keeps thinking, it’s not letting me played my iTunes Library, and a lot of stuffs….


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Modified sudoers file- The sudoers file has been modified. This is unusual and is sometimes evidence of malware.

Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count- Your battery may be losing capacity.

Apps hanging- There have been numerous app hangs.

Clean up- There are orphan files that could be removed.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM - Upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1405


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - APPLE HDD TOSHIBA MK5065GSXF 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (112.16 GB free)

Journaled HFS+

Mount point: /

Encrypted


Network:

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

Interface usbmodem1a122: BCM21553-Thunderbird 2

Interface usbmodem1d112: BCM21553-Thunderbird

Interface Bluetooth-Modem: Bluetooth

Interface en0: Ethernet incorporada

Interface fw0: FireWire incorporado

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.78 GB available


System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: About an hour

System Load: 1.51 (1 min ago) 1.81 (5 min ago) 1.72 (15 min ago)


Configuration Files:

File /etc/sudoers size: Found 2329 B but expected 1563 B


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist

Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist

Executable: /Library/Application Support/BlackBerry/BBDaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Launchd: /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

Executable: /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.luthresearch.scservice.plist

Executable: /Users/***/SavvyConnect/bin/SCService

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.paragon.ntfs14.refresh.plist

Executable: /Library/Application Support/Paragon Software/ntfs14refresh.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/rapiback.plist

Executable: /Library/Application Support/EltimaSyncMate/BackService.app/Contents/MacOS/rapiback

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Not Loaded] SystemAudioRecorder.kext (Wondershare Software Co., Ltd, 1.1.0 - SDK 10.9)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

[Not Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 14.2.359 - SDK 10.5)


/System/Library/Extensions

[Not Loaded] heimdall.kext (6.0)

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Not Loaded] CDSDAudioCaptureSupport.kext (1.2)

[Not Loaded] EltimaAsync.kext (0.2.5b15)

[Not Loaded] RIMBBUSB.kext (0.0.97)

[Not Loaded] RIMBBVSP.kext (0.0.97)

[Not Loaded] RoxioBluRaySupport.kext (1.1.6)


Startup Items:

HWNetMgr Path: /Library/StartupItems/HWNetMgr

HWPortDetect Path: /Library/StartupItems/HWPortDetect

StartOuc Path: /Library/StartupItems/StartOuc


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 182 Apple tasks
[Running] 103 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 38 Apple tasks
[Loaded] 184 Apple tasks
[Running] 111 Apple tasks
[Other] 3 Apple tasks


Launch Agents:

[Not Loaded] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-08-21)
[Not Loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-07-04)
[Not Loaded] com.oracle.java.Java-Updater.plist (? 6302fa8 - installed 2018-03-28)
[Not Loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 - installed 2016-07-04)
[Not Loaded] syncmateStarter.plist (? 6f95808e - installed 2013-06-05)
[Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (? e5c10855 - installed 2014-05-25)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-10-23)
[Not Loaded] com.luthresearch.savvyconnectmenu.plist (? 13160829 - installed 2013-01-09)
[Not Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-02)
[Not Loaded] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-07-04)
[Not Loaded] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2013-06-25)
[Not Loaded] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2015-01-02)
[Not Loaded] com.teamviewer.teamviewer.plist (? 5adfd3f8 - installed 2014-05-25)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-06)


Launch Daemons:

[Not Loaded] com.anchorfree.ajaxserver.plist (? b7821fb8 - installed 2016-02-19)
[Not Loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-02)
[Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29)
[Not Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Not Loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-02)
[Not Loaded] com.paragon.NTFS.launch.plist (Apple - installed 2018-03-28)
[Not Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2018-03-01)
[Not Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Not Loaded] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-07-04)
[Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-06)
[Not Loaded] com.adobe.SwitchBoard.plist (? 856489a3 - installed 2017-10-23)
[Not Loaded] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-08-21)
[Not Loaded] com.rim.BBDaemon.plist (? 9f895e8a - installed 2013-06-25)
[Not Loaded] rapiback.plist (? 781899de - installed 2013-06-05)
[Not Loaded] com.metamuse.kjams.plist (? 49802992 - installed 2013-12-18)
[Not Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-09-19)
[Not Loaded] com.teamviewer.teamviewer_service.plist (? e1f717d0 - installed 2014-05-25)
[Not Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2018-03-28)
[Not Loaded] com.teamviewer.Helper.plist (? 225db335 - installed 2014-04-28)
[Not Loaded] com.luthresearch.scservice.plist (? eed531f1 - installed 2013-01-09)
[Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Not Loaded] com.paragon.ntfs14.refresh.plist (? 5941d160 - installed 2017-12-10)


User Launch Agents:

[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-04-24)
[Not Loaded] com.Aimersoft.KeepVidMusicHelper.plist (WonBo Technology Co., Ltd - installed 2018-02-25)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-06)
[Not Loaded] com.wondershare.mobilegodaemon.plist (? 0 - installed 2014-10-06)
[Not Loaded] com.tenorshare.Reiboot.agent.plist (Tenorshare Co., Ltd. - installed 2018-01-14)
[Not Loaded] com.spotify.webhelper.plist (Spotify - installed 2018-03-20)
[Not Loaded] com.adobe.ARM.***.plist (? 0 - installed 2013-09-07)
[Not Loaded] com.ea.origin.WebHelper.plist (? 0 - installed 2018-03-01)


User Login Items:

com.adobe.SwitchBoard.monitor.plist MachInit (?)

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)

Google Earth Web Plug-in: 7.1 (installed 2015-05-26)

Silverlight: 5.1.41105.0 (installed 2016-01-07)

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)

QuickTime Plugin: 7.7.3 (installed 2018-04-02)

Flash Player: 29.0.0.171 (installed 2018-05-08)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

SharePointBrowserPlugin: 14.3.9 (installed 2013-11-30)

AdobePDFViewer: 10.1.1 (installed 2017-10-23)

PepperFlashPlayer: 29.0.0.171 (installed 2018-05-08)

iPhotoPhotocast: 7.0 (installed 2010-08-20)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-21)


User Internet Plug-ins:

Google Earth Web Plug-in: 7.1 (installed 2013-10-07)

Google Earth Web Plug-in 00-50-46-496: 7.1 (installed 2013-04-20)


Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com(installed 2017-11-17)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
mediaanalysisd Apple 28
WindowServer Apple 7
VTDecoderXPCService Apple 6
kernel_task Apple 4
find Apple 1


Top Processes by Memory:

Process (count) Source RAM usage Location
kernel_task Apple 471 MB
mediaanalysisd Apple 189 MB
softwareupdated Apple 103 MB
cfprefsd (3) Apple 102 MB
Finder Apple 79 MB


Top Processes by Network Use:

Process Source Input Output Location
mDNSResponder Apple 32 KB 24 KB
apsd Apple 11 KB 21 KB
netbiosd Apple 810 B 558 B
SystemUIServer Apple 0 B 64 B
kernel_task Apple 0 B 0 B


Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
mediaanalysisd Apple 15
WindowServer Apple 3
launchd Apple 0
SafariBookmarksSyncAgent Apple 0
lsd (2) Apple 0


Virtual Memory Information:

Available RAM 1.25 GB
Free RAM 99 MB
Used RAM 2.75 GB
Cached files 1.15 GB
Swap Used 0 B


Software Installs (past 30 days):

Name Version Install Date
Duplicate Finder 1.4.3 2018-04-30
Adobe Flash Player 29.0.0.171 2018-05-08
Adobe Pepper Flash Player 29.0.0.171 2018-05-08
Java 8 Update 171 1.0 2018-05-21
Malwarebytes for Mac 1.0 2018-05-22


Clean up:

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer

Executable not found

/Library/LaunchAgents/com.luthresearch.savvyconnectmenu.plist

/Applications/SavvyConnect.app/Contents/MacOS/SavvyConnect

Executable not found

~/Library/LaunchAgents/com.ea.origin.WebHelper.plist

/Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper

Executable not found

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Resources/TeamViewer_Desktop

Executable not found

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service

Executable not found


Diagnostics Information (past 7 days):

2018-05-24 16:25:36 spindump Crash

/usr/sbin/spindump

Assertion Failed -[SPSampledProcess requireHIDEvent:]_block_invoke_2 SPProcessEvent.m:839 _hidEventSem == NULL

abort() called


2018-05-23 12:48:52 Microsoft Word.app Hang (3 times)

/Applications/Microsoft Office 2011/Microsoft Word.app


2018-05-23 09:55:57 iMovie.app Hang (3 times)

/Applications/iMovie.app


2018-05-21 23:24:55 Photos.app Hang

/Applications/Photos.app


2018-05-21 23:24:55 Safari.app Hang (3 times)

/Applications/Safari.app


2018-05-19 16:20:36 opendirectoryd Crash

/usr/libexec/opendirectoryd

Either /Local or /Local/Default went offline (this should never happen)



End of report

24/05/2018 09:58 PM

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Perfil de usuario para usuario: francisca136

Pregunta: iTunes interrumpe la reproducción de las canciones, ayuda!