iphone Bug

Really weird problem with iphone and multimedia content

*First i have to say that we are from argentina and we don’t have official stores of apple here so we can go to a genius or something*

My father have his iphone Xs Max. Like 4 months ago he starts to have this problem: when he try’s to hear audios from whats app they stop after one second, so in order to hear all the message you have to press “play” several time to hear each second which it’s really annoying. At the same time , if you want to record a voice message, when he press to record it stops after one second too. Doesn’t allow you to do it, it’s really buggie. And also doesn’t allow to reproduce any media content on twitter or facebook

When he resets the phone the problem stops and then comebacks, sometimes it’s after a little period of time like 10 mins and others it’s longer . One time i restore the phone deleting all inside like when un sell it. And i made a back up from icloud. That work for 1 week or 2 and then it came back.

But the most amazing it’s that my father tired of this change to a new iphone 11 pro and as soon as he did the back up it start happening again !

We did another reset of all stuff inside and this time we didn’t make a back up, we just upload the pictures contacts and notes. He will install the apps manually and pray to not happen again.

It’s really weird, sometimes i have this problem too but after turn off and on the phone it’s back to normal and takes months afters happen again. We don’t know what to do, and nowbody seems to have this problem on the internet, if you know something let me known!

Excuse my english