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Question : mon mot de passe est refusé

mon compte apple fonctionne mais pas avec itunes, mon mot de passe n'est pas reconnu

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28 avr. 2017 à 23h50 en réponse à kid En réponse à kid

  1. Vérifier que vous n'avez pas de Firewall (Little Snitch) qui pourrait bloquer
  2. Vérifier les mises à jour iTunes et co
  3. Combinaisons de touches utilisables sur un Mac lors du démarrage - Assistance Apple

Démarrage en mode sans échec. Vérifier si cela fonctionne


Cela ne fonctionne toujours pas :

  1. Modifier votre mot de passe Apple ID https://appleid.apple.com/
  2. Redémarré votre ordinateur et iPhone, iPad…

Redémarrage de votre iPhone, iPad ou iPod touch - Assistance Apple

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Question marquée comme Utile

28 avr. 2017 à 23h50 en réponse à kid En réponse à kid

  1. Vérifier que vous n'avez pas de Firewall (Little Snitch) qui pourrait bloquer
  2. Vérifier les mises à jour iTunes et co
  3. Combinaisons de touches utilisables sur un Mac lors du démarrage - Assistance Apple

Démarrage en mode sans échec. Vérifier si cela fonctionne


Cela ne fonctionne toujours pas :

  1. Modifier votre mot de passe Apple ID https://appleid.apple.com/
  2. Redémarré votre ordinateur et iPhone, iPad…

Redémarrage de votre iPhone, iPad ou iPod touch - Assistance Apple

28 avr. 2017 à 23h50

Répondre Utile (1)

28 avr. 2017 à 23h55 en réponse à The BOSS En réponse à The BOSS

Après toutes ces manipulations, mon mac mini n'est tjrs pas reconnu par Apple store. Pourtant le compte Apple me reconnait! Sur mon Ipad tout fonctionne! Icloud aussi me reconnait sur ipad mais pas sur mac mini....


L'assistance Apple ne comprends pas non plus, déception totale!

Michel

28 avr. 2017 à 23h55

Répondre Utile

29 avr. 2017 à 17h50 en réponse à The BOSS En réponse à The BOSS

Bonjour, voici les infos, merci!


Mac mini

Identifiant du modèle : Macmini5,1

Nom du processeur : Intel Core i5

Vitesse du processeur : 2,3 GHz

Nombre de processeurs : 1

Nombre total de cœurs : 2

Cache de niveau 2 (par cœur) : 256 Ko

Cache de niveau 3 : 3 Mo

Mémoire : 8 Go

Version de la ROM de démarrage : MM51.0077.B1B

Version SMC (système) : 1.76f0

Réglages de coupe-feu :


Mode : Limiter le nombre de connexions entrantes pour certains services et applications

Services :

Apple Remote Desktop : Autoriser toutes les connexions

Partage de fichiers (AFP) : Autoriser toutes les connexions

Partage d’imprimante : Autoriser toutes les connexions

Apple Events distants : Autoriser toutes les connexions

Connexion à distance (SSH) : Autoriser toutes les connexions

Partage d’écran : Autoriser toutes les connexions

Applications :

com.apple.garageband10 : Autoriser toutes les connexions

com.apple.RemoteDesktopAgent : Autoriser toutes les connexions

com.bittorrent.uTorrent : Autoriser toutes les connexions

com.regularrateandrhythm.rowmotehelper : Autoriser toutes les connexions

com.skype.skype : Autoriser toutes les connexions

com.spotify.client : Autoriser toutes les connexions

Conservation de l’historique du coupe-feu : Oui

Mode furtif : Non

Vue d’ensemble du logiciel système :


Version du système : macOS 10.12.4 (16E195)

Version du noyau : Darwin 16.5.0

Volume de démarrage : Macintosh HD

Mode de démarrage : Normal

Nom de l’ordinateur : Mac mini de Michel

Nom de l’utilisateur : apple (apple)

Mémoire virtuelle sécurisée : activée

Protection de l’intégrité du système : activée

Temps depuis le démarrage : 17:06

Historiques :


syncservices.log :


Description : Historique des services de synchronisation

Date de modification : 17-04-10 11:20

Taille : 1 Ko

Contenu : 2017-04-10 10:47:35:366|AppleMobileDeviceHelper|5889|0x7fdcdfc0e8b0|ISyncManager|Warning| Sync Server was - Active Last Time

2017-04-10 10:47:35:757|SyncServer|5890|0x7fc69e5050a0|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 10:49:37:510|SyncServer|5890|0x7fc69e5050a0|Server|Info| Cancelling all sync plans.

2017-04-10 10:49:37:572|SyncServer|5890|0x7fc69e5050a0|Server|Info| Goodnight, Gracie.

2017-04-10 11:14:04:650|SyncServer|6350|0x7fd349c0d500|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:16:05:122|SyncServer|6350|0x7fd349c0d500|Server|Info| Cancelling all sync plans.

2017-04-10 11:16:05:157|SyncServer|6350|0x7fd349c0d500|Server|Info| Goodnight, Gracie.

2017-04-10 11:16:23:497|AppleMobileDeviceHelper|5889|0x7fdcdfc0e8b0|ISyncManager|Warning| Sync Server was - Active Last Time

2017-04-10 11:16:23:543|SyncServer|6387|0x7f9eb1c04d00|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:18:23:673|SyncServer|6387|0x7f9eb1c04d00|Server|Info| Cancelling all sync plans.

2017-04-10 11:18:23:678|SyncServer|6387|0x7f9eb1c04d00|Server|Info| Goodnight, Gracie.

2017-04-10 11:18:40:934|SyncServer|6417|0x7ffa87e061f0|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:20:42:032|SyncServer|6417|0x7ffa87e061f0|Server|Info| Cancelling all sync plans.

2017-04-10 11:20:42:037|SyncServer|6417|0x7ffa87e061f0|Server|Info| Goodnight, Gracie.



system.log :


Description : Historique du système

Date de modification : 17-04-29 10:43

Taille : 14 Ko

Contenu : Apr 29 00:21:22 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 00:21:22 Mac-mini-de-Michel True Key[593]: [0429/002122:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.AccountPolicyHelper" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/asl" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.callhistory.asl.conf" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.cdscheduler" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.clouddocs" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.contacts.ContactsAutocomplete" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.contacts.ContactsUICore" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.coreaudio" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.CoreDuetAdmissionControl" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.eventmonitor" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.family.asl" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.icloud.fmfd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 --- last message repeated 2 times ---

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.install" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.iokit.power" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mail" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.MessageTracer" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mkb" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mkb.internal" sharing output destination "/private/var/log/keybagd.log" with ASL Module "com.apple.mkb".

Output parameters from ASL Module "com.apple.mkb" override any specified in ASL Module "com.apple.mkb.internal".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.networking.symptoms" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 --- last message repeated 2 times ---

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.performance" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.secinitd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:22:10 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608003837370 holds 0x2121212121212121 instead of 0x60000303cea0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 02:10:09 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 02:10:09 Mac-mini-de-Michel True Key[593]: [0429/021009:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 03:58:56 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 03:58:56 Mac-mini-de-Michel True Key[593]: [0429/035856:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 03:58:56 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): Service "com.apple.emond.aslmanager" tried to hijack endpoint "com.apple.aslmanager" from owner: com.apple.aslmanager

Apr 29 03:58:56 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): Service "com.apple.emond.aslmanager" tried to hijack endpoint "com.apple.activity_tracing.cache-delete" from owner: com.apple.aslmanager

Apr 29 03:58:59 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.bsd.dirhelper[1074]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.bsd.dirhelper

Apr 29 05:47:43 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 05:47:43 Mac-mini-de-Michel True Key[593]: [0429/054743:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 05:48:19 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1143]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 07:36:30 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 07:36:30 Mac-mini-de-Michel True Key[593]: [0429/073630:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 09:25:17 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 09:25:17 Mac-mini-de-Michel True Key[593]: [0429/092517:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 09:25:20 Mac-mini-de-Michel True Key[593]: [0429/092520:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 10:26:39 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 10:26:39 Mac-mini-de-Michel True Key[593]: [0429/102639:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 10:26:42 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:26:42 Mac-mini-de-Michel ProtectedCloudKeySyncing[1184]: objc[1184]: Class UserRegistryDB is implemented in both /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage (0x7fffdf3b7848) and /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing (0x10d092b60). One of the two will be used. Which one is undefined.

Apr 29 10:27:17 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:27:18 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608003c37530 holds 0x2121212121212121 instead of 0x60000062e0a0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:27:43 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:28:01 --- last message repeated 2 times ---

Apr 29 10:28:01 Mac-mini-de-Michel System Information[1276]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Apr 29 10:28:34 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1294]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

Apr 29 10:28:47 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1297]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:31:16 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608000231150 holds 0x2121212121212121 instead of 0x608004622040. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:32:22 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600004627450 holds 0x2121212121212121 instead of 0x600002226da0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:32:58 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1342]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:33:18 Mac-mini-de-Michel System Information[1276]: assertion failed: 16E195: libxpc.dylib + 74307 [ABC45890-DA23-3A4A-B50B-1384BD4CBBDF]: 0x89

Apr 29 10:33:24 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:34:01 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1390]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

Apr 29 10:34:12 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1398]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:35:01 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.WebKit.Networking.4E98EE8B-4D85-4141-AA79-5F2639C35510[1422]): Service exited with abnormal code: 1

Apr 29 10:35:21 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600000628f90 holds 0x2121212121212121 instead of 0x600004821900. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:35:23 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1438]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:36:15 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x60000322f370 holds 0x2121212121212121 instead of 0x60800423d100. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:36:44 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 10:37:12 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x60000463f0b0 holds 0x2121212121212121 instead of 0x608001a37a00. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:38:36 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x6080040253b0 holds 0x2121212121212121 instead of 0x600004638180. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:41:22 Mac-mini-de-Michel Screen Capture Tool-Lite[1467]: uniqueID = AppleUSBAudioEngine:Unknown Manufacturer:HD Webcam C615:9B6ACD10:1,modelID =HD Webcam C615:046D:082C localizedName=HD Webcam C615

Apr 29 10:41:22 Mac-mini-de-Michel Screen Capture Tool-Lite[1467]: uniqueID = AppleHDAEngineInput:1B,0,1,1:2,modelID =AppleHDA:33 localizedName=Built-in Input

Apr 29 10:42:07 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600002221730 holds 0x2121212121212121 instead of 0x6080044381a0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:42:18 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:42:29 --- last message repeated 2 times ---

Apr 29 10:42:29 Mac-mini-de-Michel System Information[1475]: assertion failed: 16E195: libxpc.dylib + 74307 [ABC45890-DA23-3A4A-B50B-1384BD4CBBDF]: 0x89

Apr 29 10:42:40 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:42:59 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1531]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

29 avr. 2017 à 17h50

Répondre Utile

16 mai 2017 à 03h23 en réponse à kid En réponse à kid

Je n'en demandais pas tant 🙂


Mac Mini Mid-2011


Etape 1

1A- Vérifier les mises à jour de votre routeur internet et borne WiFi (Redémarré les).

1B- Démarrage en mode sans échec

2C - Préférence Système -> Sécurité et confidentialité - > Option de coup-feu ->


Désactivé temporairement le coupe-feu

ou

NON = Bloquer toutes les connections entrantes

OUI = Autoriser automatiquement les logiciels signés …

Vérifier que iTunes est autorisé pour les connexions entrantes

NON = Activer le mode furtif


Etape 2

2A- Préférence Système -> iCloud

Fermer la session 5 min -> puis Se re-connecter


2B- Préférence Système -> App Store ->

OUI = Recherche des mise à jour automatique = OUI

OUI = Installer les fichiers de données système et les mise à jours de sécurité

Etape 3

Essayer de vous connecter à iTunes (toujours en mode mode sans échec)

16 mai 2017 à 03h23

Répondre Utile

20 mai 2017 à 23h11 en réponse à The BOSS En réponse à The BOSS

Merci! Tout fonctionne à merveille! Je n'y croyais pas mais vous m'avez impressionné!

Bonne fin de journée!

P.S. Apple N'a pas été capable de solutionner et vous avez réussi!

20 mai 2017 à 23h11

Répondre Utile (2)
Profil de l’utilisateur : kid

Question : mon mot de passe est refusé