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mon mot de passe est refusé

mon compte apple fonctionne mais pas avec itunes, mon mot de passe n'est pas reconnu

Publiée le 28 avr. 2017 à 02h11

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Question marquée comme Meilleure réponse

Publiée le 28 avr. 2017 à 23h50

  1. Vérifier que vous n'avez pas de Firewall (Little Snitch) qui pourrait bloquer
  2. Vérifier les mises à jour iTunes et co
  3. Combinaisons de touches utilisables sur un Mac lors du démarrage - Assistance Apple

Démarrage en mode sans échec. Vérifier si cela fonctionne


Cela ne fonctionne toujours pas :

  1. Modifier votre mot de passe Apple ID https://appleid.apple.com/
  2. Redémarré votre ordinateur et iPhone, iPad…

Redémarrage de votre iPhone, iPad ou iPod touch - Assistance Apple

6 réponses
Question marquée comme Meilleure réponse

Le 28 avr. 2017 à 23h50 en réponse à kid

  1. Vérifier que vous n'avez pas de Firewall (Little Snitch) qui pourrait bloquer
  2. Vérifier les mises à jour iTunes et co
  3. Combinaisons de touches utilisables sur un Mac lors du démarrage - Assistance Apple

Démarrage en mode sans échec. Vérifier si cela fonctionne


Cela ne fonctionne toujours pas :

  1. Modifier votre mot de passe Apple ID https://appleid.apple.com/
  2. Redémarré votre ordinateur et iPhone, iPad…

Redémarrage de votre iPhone, iPad ou iPod touch - Assistance Apple

Le 16 mai 2017 à 03h23 en réponse à kid

Je n'en demandais pas tant 🙂


Mac Mini Mid-2011


Etape 1

1A- Vérifier les mises à jour de votre routeur internet et borne WiFi (Redémarré les).

1B- Démarrage en mode sans échec

2C - Préférence Système -> Sécurité et confidentialité - > Option de coup-feu ->


Désactivé temporairement le coupe-feu

ou

NON = Bloquer toutes les connections entrantes

OUI = Autoriser automatiquement les logiciels signés …

Vérifier que iTunes est autorisé pour les connexions entrantes

NON = Activer le mode furtif


Etape 2

2A- Préférence Système -> iCloud

Fermer la session 5 min -> puis Se re-connecter


2B- Préférence Système -> App Store ->

OUI = Recherche des mise à jour automatique = OUI

OUI = Installer les fichiers de données système et les mise à jours de sécurité

Etape 3

Essayer de vous connecter à iTunes (toujours en mode mode sans échec)

Le 29 avr. 2017 à 17h50 en réponse à The BOSS

Bonjour, voici les infos, merci!


Mac mini

Identifiant du modèle : Macmini5,1

Nom du processeur : Intel Core i5

Vitesse du processeur : 2,3 GHz

Nombre de processeurs : 1

Nombre total de cœurs : 2

Cache de niveau 2 (par cœur) : 256 Ko

Cache de niveau 3 : 3 Mo

Mémoire : 8 Go

Version de la ROM de démarrage : MM51.0077.B1B

Version SMC (système) : 1.76f0

Réglages de coupe-feu :


Mode : Limiter le nombre de connexions entrantes pour certains services et applications

Services :

Apple Remote Desktop : Autoriser toutes les connexions

Partage de fichiers (AFP) : Autoriser toutes les connexions

Partage d’imprimante : Autoriser toutes les connexions

Apple Events distants : Autoriser toutes les connexions

Connexion à distance (SSH) : Autoriser toutes les connexions

Partage d’écran : Autoriser toutes les connexions

Applications :

com.apple.garageband10 : Autoriser toutes les connexions

com.apple.RemoteDesktopAgent : Autoriser toutes les connexions

com.bittorrent.uTorrent : Autoriser toutes les connexions

com.regularrateandrhythm.rowmotehelper : Autoriser toutes les connexions

com.skype.skype : Autoriser toutes les connexions

com.spotify.client : Autoriser toutes les connexions

Conservation de l’historique du coupe-feu : Oui

Mode furtif : Non

Vue d’ensemble du logiciel système :


Version du système : macOS 10.12.4 (16E195)

Version du noyau : Darwin 16.5.0

Volume de démarrage : Macintosh HD

Mode de démarrage : Normal

Nom de l’ordinateur : Mac mini de Michel

Nom de l’utilisateur : apple (apple)

Mémoire virtuelle sécurisée : activée

Protection de l’intégrité du système : activée

Temps depuis le démarrage : 17:06

Historiques :


syncservices.log :


Description : Historique des services de synchronisation

Date de modification : 17-04-10 11:20

Taille : 1 Ko

Contenu : 2017-04-10 10:47:35:366|AppleMobileDeviceHelper|5889|0x7fdcdfc0e8b0|ISyncManager|Warning| Sync Server was - Active Last Time

2017-04-10 10:47:35:757|SyncServer|5890|0x7fc69e5050a0|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 10:49:37:510|SyncServer|5890|0x7fc69e5050a0|Server|Info| Cancelling all sync plans.

2017-04-10 10:49:37:572|SyncServer|5890|0x7fc69e5050a0|Server|Info| Goodnight, Gracie.

2017-04-10 11:14:04:650|SyncServer|6350|0x7fd349c0d500|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:16:05:122|SyncServer|6350|0x7fd349c0d500|Server|Info| Cancelling all sync plans.

2017-04-10 11:16:05:157|SyncServer|6350|0x7fd349c0d500|Server|Info| Goodnight, Gracie.

2017-04-10 11:16:23:497|AppleMobileDeviceHelper|5889|0x7fdcdfc0e8b0|ISyncManager|Warning| Sync Server was - Active Last Time

2017-04-10 11:16:23:543|SyncServer|6387|0x7f9eb1c04d00|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:18:23:673|SyncServer|6387|0x7f9eb1c04d00|Server|Info| Cancelling all sync plans.

2017-04-10 11:18:23:678|SyncServer|6387|0x7f9eb1c04d00|Server|Info| Goodnight, Gracie.

2017-04-10 11:18:40:934|SyncServer|6417|0x7ffa87e061f0|Logging|Info| Logging initialized, engine version 726 : log level 3

2017-04-10 11:20:42:032|SyncServer|6417|0x7ffa87e061f0|Server|Info| Cancelling all sync plans.

2017-04-10 11:20:42:037|SyncServer|6417|0x7ffa87e061f0|Server|Info| Goodnight, Gracie.



system.log :


Description : Historique du système

Date de modification : 17-04-29 10:43

Taille : 14 Ko

Contenu : Apr 29 00:21:22 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 00:21:22 Mac-mini-de-Michel True Key[593]: [0429/002122:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.AccountPolicyHelper" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/asl" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.authd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.callhistory.asl.conf" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.cdscheduler" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.clouddocs" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.contacts.ContactsAutocomplete" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.contacts.ContactsUICore" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.coreaudio" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.CoreDuetAdmissionControl" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.eventmonitor" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.family.asl" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.icloud.fmfd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 --- last message repeated 2 times ---

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.install" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.iokit.power" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mail" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.MessageTracer" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mkb" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.mkb.internal" sharing output destination "/private/var/log/keybagd.log" with ASL Module "com.apple.mkb".

Output parameters from ASL Module "com.apple.mkb" override any specified in ASL Module "com.apple.mkb.internal".

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.networking.symptoms" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 --- last message repeated 2 times ---

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.performance" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:21:25 Mac-mini-de-Michel syslogd[57]: Configuration Notice:

ASL Module "com.apple.secinitd" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

Apr 29 00:22:10 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608003837370 holds 0x2121212121212121 instead of 0x60000303cea0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 02:10:09 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 02:10:09 Mac-mini-de-Michel True Key[593]: [0429/021009:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 03:58:56 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 03:58:56 Mac-mini-de-Michel True Key[593]: [0429/035856:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 03:58:56 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): Service "com.apple.emond.aslmanager" tried to hijack endpoint "com.apple.aslmanager" from owner: com.apple.aslmanager

Apr 29 03:58:56 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): Service "com.apple.emond.aslmanager" tried to hijack endpoint "com.apple.activity_tracing.cache-delete" from owner: com.apple.aslmanager

Apr 29 03:58:59 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.bsd.dirhelper[1074]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.bsd.dirhelper

Apr 29 05:47:43 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 05:47:43 Mac-mini-de-Michel True Key[593]: [0429/054743:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 05:48:19 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1143]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 07:36:30 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 07:36:30 Mac-mini-de-Michel True Key[593]: [0429/073630:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 09:25:17 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 09:25:17 Mac-mini-de-Michel True Key[593]: [0429/092517:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 09:25:20 Mac-mini-de-Michel True Key[593]: [0429/092520:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 10:26:39 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 10:26:39 Mac-mini-de-Michel True Key[593]: [0429/102639:WARNING:dns_config_service_posix.cc(306)] Failed to read DnsConfig.

Apr 29 10:26:42 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:26:42 Mac-mini-de-Michel ProtectedCloudKeySyncing[1184]: objc[1184]: Class UserRegistryDB is implemented in both /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage (0x7fffdf3b7848) and /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing (0x10d092b60). One of the two will be used. Which one is undefined.

Apr 29 10:27:17 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:27:18 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608003c37530 holds 0x2121212121212121 instead of 0x60000062e0a0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:27:43 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:28:01 --- last message repeated 2 times ---

Apr 29 10:28:01 Mac-mini-de-Michel System Information[1276]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Apr 29 10:28:34 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1294]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

Apr 29 10:28:47 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1297]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:31:16 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x608000231150 holds 0x2121212121212121 instead of 0x608004622040. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:32:22 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600004627450 holds 0x2121212121212121 instead of 0x600002226da0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:32:58 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1342]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:33:18 Mac-mini-de-Michel System Information[1276]: assertion failed: 16E195: libxpc.dylib + 74307 [ABC45890-DA23-3A4A-B50B-1384BD4CBBDF]: 0x89

Apr 29 10:33:24 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:34:01 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1390]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

Apr 29 10:34:12 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1398]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:35:01 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.WebKit.Networking.4E98EE8B-4D85-4141-AA79-5F2639C35510[1422]): Service exited with abnormal code: 1

Apr 29 10:35:21 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600000628f90 holds 0x2121212121212121 instead of 0x600004821900. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:35:23 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.quicklook[1438]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Apr 29 10:36:15 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x60000322f370 holds 0x2121212121212121 instead of 0x60800423d100. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:36:44 Mac-mini-de-Michel syslogd[57]: ASL Sender Statistics

Apr 29 10:37:12 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x60000463f0b0 holds 0x2121212121212121 instead of 0x608001a37a00. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:38:36 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x6080040253b0 holds 0x2121212121212121 instead of 0x600004638180. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:41:22 Mac-mini-de-Michel Screen Capture Tool-Lite[1467]: uniqueID = AppleUSBAudioEngine:Unknown Manufacturer:HD Webcam C615:9B6ACD10:1,modelID =HD Webcam C615:046D:082C localizedName=HD Webcam C615

Apr 29 10:41:22 Mac-mini-de-Michel Screen Capture Tool-Lite[1467]: uniqueID = AppleHDAEngineInput:1B,0,1,1:2,modelID =AppleHDA:33 localizedName=Built-in Input

Apr 29 10:42:07 Mac-mini-de-Michel Google Chrome[572]: objc[572]: __weak variable at 0x600002221730 holds 0x2121212121212121 instead of 0x6080044381a0. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Apr 29 10:42:18 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:42:29 --- last message repeated 2 times ---

Apr 29 10:42:29 Mac-mini-de-Michel System Information[1475]: assertion failed: 16E195: libxpc.dylib + 74307 [ABC45890-DA23-3A4A-B50B-1384BD4CBBDF]: 0x89

Apr 29 10:42:40 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Apr 29 10:42:59 Mac-mini-de-Michel com.apple.xpc.launchd[1] (com.apple.CoreRAID[1531]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID

mon mot de passe est refusé

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