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Question : icloud storage is full

hello,

i am currently using macos high sierra on my macbook pro 17" late 2011. almost one month ago i have noticed that the icloud folder in the finder shows the icloud icon with an "!" and says icloud storage is full. however, when i go to preferences > icloud it shows (cf. screenshot) that i have 36.29gb left (same thing on my iphone and on the browser).

after searching for a while on the internet, many people say that it's a server-side problem and there's no way to fix it. i have tried to disable and enable the icloud function on preferences > icloud but whenever i click on keep a copy the download last forever.

i tried to contact the support, but there's no way to find the email adresse nor any chat support page.

nevertheless, i think it would be useful to remind the support that for some people, contacting the support by email or chat is much faster, effective and especially easier.

best regards,

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MacBook Pro, iOS 11.3

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Question : icloud storage is full