Question : icloud storage is full
i am currently using macos high sierra on my macbook pro 17" late 2011. almost one month ago i have noticed that the icloud folder in the finder shows the icloud icon with an "!" and says icloud storage is full. however, when i go to preferences > icloud it shows (cf. screenshot) that i have 36.29gb left (same thing on my iphone and on the browser).
after searching for a while on the internet, many people say that it's a server-side problem and there's no way to fix it. i have tried to disable and enable the icloud function on preferences > icloud but whenever i click on keep a copy the download last forever.
i tried to contact the support, but there's no way to find the email adresse nor any chat support page.
nevertheless, i think it would be useful to remind the support that for some people, contacting the support by email or chat is much faster, effective and especially easier.
MacBook Pro, iOS 11.3