If you can, install the mobile Apple Support app and contact Apple using that. You can then optionally allow Apple technicians to have direct access to diagnostic data from your device.
If you cannot do that or the result is not conclusive, go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country
How to make a Genius Bar appointment
1. Go to https://www.apple.com/retail/geniusbar/
2. Go to "Get hardware help".
3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
4. Sign in with your Apple ID
or:
Refer to this document for ways to contact Apple ➞ https://support.apple.com/choose-country-region
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ https://support.apple.com/HT201232
or:
For the iPhone Service Answer Center click here --> https://support.apple.com/iphone/repair/localeselector
Select your country.
For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> https://support.apple.com/HT201557
- "To protect your information and save time, follow these steps before you get service for your device."
