Wallet

Bonjour Emmabee33, sachez d'abord que vous êtes ici sur une Communauté d'assistance Apple francophone, nous sommes entre utilisateurs, et non en contact avec le Support d'Apple pour les contactez rendez-vous sur : Contact – Assistance Apple officielle (FR). Les cartes Visa internationales (et Revolut) échouent souvent à recharger la Suica pour des raisons de sécurité, et les serveurs japonais coupent les recharges toutes les nuits entre 2h et 4h du matin (heure du Japon). Pour régler cela, essayez de recharger en dehors de ces heures ou utilisez plutôt une carte Mastercard ou American Express. Bonne journée :)

Hello Emmabee33 and welcome inside the French Apple Support Community!

From 00:00 to 05:00 JST daily, many functionalities aren’t available to customers. This includes adding cards, adding money to travel cards and renewing commuter plans.

Have you retried again?

By the way, I recommend you for future question to go on Official Apple Support Community (English community), you are currently on the French one!

We hope this answer can help you!

Hello Emmabee33, and welcome to the Apple Support Community.

In addition to the answers already provided, since Apple Pay works correctly for your other purchases, the issue seems to be specifically related to adding money to your Suica card in Apple Wallet rather than Apple Pay itself.

You can try these steps:

• Restart your iPhone and try adding money to your Suica card again.

• Make sure your iPhone has a stable internet connection and that Apple Pay is working properly.

• Check Apple’s System Status page to make sure there are no temporary issues affecting Apple Pay or Wallet services.

• If the issue continues, try removing your Suica card from Wallet and adding it again.

Note:

Some transit card operations may also depend on the transit card provider. Since Apple Pay works normally for your other payments, the issue may be related to Suica services or the payment method used specifically when adding money to the card.

As your question is related to Suica in Apple Wallet, you may also consider posting your question on the English Apple Support Community.

Some users there may have more experience with Suica, Apple Pay, and transit cards used in Japan.

Useful links:

Use Express Mode with transit cards, passes, and keys in Apple Wallet - Apple Support

Add a transit card to Apple Wallet in Japan - Apple Support

Apple - Support - System Status

Official Apple Support Community

Feel free to come back and let us know if you were able to add money to your Suica card again.

Your feedback may help other Apple Support Community users experiencing the same issue.

🙏🏻

Have a nice day.

And one more thing…

Never forget to think different.

