Subject: Unable to sign out because my Apple Account is disabled


Hello Apple Support,

I recently created an Apple Account for my iPhone 11. Shortly after creating it, my Media & Purchases access was disabled. I requested a review, but my request was denied.

The account is still signed in on my iPhone. When I try to sign out, I enter my password, but I receive a message saying that my Apple Account is disabled. Because of this, I cannot remove the account from my iPhone or sign in with my new Apple Account.

I am the current owner of this iPhone and I would like your help to remove the disabled Apple Account from my device or allow me to sign out so I can use my new Apple Account.

Thank you for your assistance.

iPhone SE (2e génération)

Publiée le 16 juil. 2026 à 13h50

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3 réponses

Le 16 juil. 2026 à 14h21 en réponse à mayane177

Hello mayane177, welcome to our French Apple Community Support site.


We regret that we cannot assist you in your language, but you will have every opportunity to receive quick and helpful answers by connecting to the English site. 


Log in here :  Apple Support Community


🙏🏻

Thanks.

And one more thing…

Never forget to think different.

Subject: Unable to sign out because my Apple Account is disabled

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