My refund request was rejected twice. Is there a way to have the decision reviewed by an Apple Support advisor?

The purchase was made on August 16th, but I only noticed the charge on August 22nd. It was an unwanted purchase that my little brother accidentally made while using my device. I did not realize the purchase had been made at the time, which is why I didn’t request the refund immediately. As soon as I noticed the charge, I submitted a refund request, but unfortunately it was rejected twice. I understand that the purchase was made several days before I noticed it, but I genuinely did not authorize or intend to make this purchase. I would really appreciate it if a human advisor could manually review my case and consider a refund. The money is very important to me, and I would be extremely grateful for your help.

iPad Pro, iPadOS 26

Publiée le 27 août 2026 à 02h24

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Le 27 août 2026 à 05h13 en réponse à Sousou05

Hello Sousou05, welcome to our French Apple Community Support site.


We regret that we cannot assist you in your language here, but you will have every opportunity to receive quick and helpful answers by connecting to the English-language Apple Support Community.


Log in here: Official Apple Support Community



🙏

Thanks.

And one more thing...

Never forget to think different.

My refund request was rejected twice. Is there a way to have the decision reviewed by an Apple Support advisor?

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