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Pergunta:

Pergunta: Associated AppleID and iTunes

I just bought a movie through iTunes (and I have rented and bought several movies before using the same iBook). Today, when I want to watch the movie I just bought, I get a message saying "This computer is already associated with an AppleID. You cannot associate this computer with a different Apple ID in XX days."


Why does this happen? I haven't changed Apple ID on the computer in many months, and I can see in iCloud that the right ID is the one in use.


Thanks, any help much appreciated.

MacBook Pro (Retina, 13-inch,Early 2015), macOS Sierra (10.12.6)

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Resposta:
Resposta:

Hi, TelemarkTintin,


Try to sign out and sign in with the Apple ID you made the movie purchase. This should solve your problem.


If you need help to check in which Apple ID you bought your movies, check this site:

Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support


We're here to help 

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Pergunta marcada como Resolvido

21/09/2017 12:51 em resposta a TelemarkTintin Em resposta a TelemarkTintin

Hi, TelemarkTintin,


Try to sign out and sign in with the Apple ID you made the movie purchase. This should solve your problem.


If you need help to check in which Apple ID you bought your movies, check this site:

Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support


We're here to help 

21/09/2017 12:51

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22/09/2017 04:20 em resposta a godoy89 Em resposta a godoy89

Thank you, godoy89, but I have already done so, and it does not work. Have logged off and on again in iTunes.


In fact, I was already logged in in iTunes with the correct ID, that's why I do not understand this message.

22/09/2017 04:20

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22/09/2017 12:36 em resposta a TelemarkTintin Em resposta a TelemarkTintin

If you're in Brazil, I suggest you to contact iTunes Store support team to take a look at your purchases.


Contact them through 0800-761-0880 or access this website: https://getsupport.apple.com/


1) If needed, sign in with your Apple ID and password,

2) Click at 'See all products & services' in case you can't see the option 'iTunes and Apple Music'

3) Click 'iTunes Store',

4) Take a look in which option better attends to your request,

5) Choose between be contacted by e-mail or telephone.


Good luck! 🙂

22/09/2017 12:36

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Pergunta: Associated AppleID and iTunes