Problem with update Iphone 11 pro max

Hi ropeBn,

It appears that you are trying to update your iPhone 11 Pro Max, but keep seeing an error message that your iPhone isn't connected to the internet. Do you see the same message if you try connecting your iPhone to another Wi-Fi network? This can show if the issue happens with all internet networks or a specific one.

Also, this article might also be helpful: If your iPhone, iPad or iPod touch won’t update - Apple Support

Best wishes!

ropeBn,

Thank you for trying and letting us know. If you're unable to update on another internet network or with iTunes on a computer, you can contact Apple Support for further assistance here: Contact Apple Support

Best wishes.

If you cannot update the device normally, you can update it from a computer with iTunes on it.