hi there, my airpod Pro's have stopped working, i have done the reset, selected forget the device and done all the necessary paths to reconnect them but my phone nor my compter will find them?
[Re-Titled by Moderator]
iPhone 13 Pro
HI Dion_Gilbert, welcome to the Apple community
I hope you are doing well 🤗
I invite you to retry this :
1/ Put your AirPods in their charging case, and close the lid.
2/ Wait 30 seconds.
3/ Open the lid of your charging case.
4/ With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.
5/ Tap Forget This Device, and tap again to confirm.
6/ With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7/ Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.
If the issue is not resolved feel free to come back to us or contact Apple support for more information.
Apple support is available here: Apple Support
See you soon👋
Julio
HI Dion_Gilbert, welcome to the Apple community
I hope you are doing well 🤗
I invite you to retry this :
1/ Put your AirPods in their charging case, and close the lid.
2/ Wait 30 seconds.
3/ Open the lid of your charging case.
4/ With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.
5/ Tap Forget This Device, and tap again to confirm.
6/ With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7/ Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.
If the issue is not resolved feel free to come back to us or contact Apple support for more information.
Apple support is available here: Apple Support
See you soon👋
Julio
My AirPods stopped working
