PKPASS files can not be opened PLEASE FIX YOUR ISSUE ASAP

Hi,

I was facing a similar challenge with a train ticket. After trying a few things, I realized that there are multiple passes that have been combined together (2 tickets in my case). In this case, the extension of .pkpass would be .pkpasses which is not readable by the wallet app. If you have the same extension. Please follow below.

Change .pkpasses to .zip or .rar then extract (use a computer). Inside the folder, you should be having multiple pass files with the extension .pkpass. Try adding these from your iPhone (from email) and this should work (worked for me).

This is a user to user forum, Apple isn't here. Your rudeness is being directed toward a fellow user, not Apple.

Go here if your want to yell at Apple -

Contact Apple for support and service - Apple Support

This is a user-to-user public forum.

Apple Support Community Forum

This is Apple Support Community forum, for user-to-user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from more experienced fellow users, This is not the right forum to discuss with Apple Inc.

It isn’t Apple’s issue, it is YOUR issue or an issue with the business that sent the PKPASS document. You don’t add a pass by opening the wallet; you tap on the Add to Wallet button on the pass you want to add. When you tap Add to Wallet the iPhone sends an authorization request to the issuer, and the issuer must reply with an authorization confirmation.

On your side: Are you using a VPN connection? Is your Country & Region set to the address on the document you are trying to add? Either of these can invalidate the pass or cause the authorization to fail.

Is the pass still valid? Are the dates on it correct?

If all of those are OK you need to contact the issuer of the pass.

First, a rant...I tried to cmd-click a "similar Question" and instead of opening the link in a new tab it pushed to my current page there...and wiped out my entire post. (Thanks Apple. I've discovered more and more websites where cmd-click does NOT open the link in a new tab where it most certainly used to. Makes no sense that all these websites have suddenly decided to override that function

Now, I'll try to recreate my question.

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I have the same issue (as do many others it would appear). I was sent two .pkpass files via email (along with a PDF file...thankfully). Yet no matter what I do there is never an "add to wallet" option presented. Only option is to save it as a file to my download folder. Help usually points to a web page where one has the option. Mine aren't on a web page. This is one of those really cool features when it works...and extremely frustrating when it doesn't.

The card/Pass issuer must enable the "Add to Apple Wallet" feature.

You will find this in the Card/Pass Issue Document

1. Tap Add to Apple Wallet.
2. 

Thank you, shamiul_imrose.