Nebula app from the App Store has charged for the free trial.

Absolute scam. AppStore should take the app down considering there are number of similar complains.

I keep getting charged for services I never request. I clicked on an ad to get a free reading and chose to provide a 1.20€ contribution then suddenly I had a deduction of an additional 19.99€ towards some report I never requested. I contacted support and was notified in email that this is a one-time transaction rather than subscription. I thought Ok maybe I made a mistake. Now I’ve just been charged 22.80€ out of no where. I go onto their platform and find that I’m subscribed to some weekly thing I again never requested (and as per their support reply should not be on). Turns out they also automatically subscribe you without notifying you. Been trying to get a refund and they refuse to be held accountable. This is completely unacceptable.

Same thing- clicked free trial and got charged $49 immediately. Scam!

I don’t know what you guys are even talking about. I used the trial, didn’t get charged for anything I didn’t pay for, and easily unsubscribed once I wanted to.

If you can’t find the unsubscribe feature (seriously, HOW?), text the support team. They will help.

I don’t understand why you’re even blaming the app for your failure to navigate it or read the terms and conditions.

Me also I don’t know how to contact or unsubscribe I can’t find any information on how to do so I’m now in the hundreds of dollars being charged. I’m not sure that Apple should pay us back. However, they are company of integrity so I would suggest, they apply the heat us our money back for us and ban them forever. if anybody has an idea on how to shut this off, please let me know

I also faced the same issue. For a 3 day trial, Nebula charged me for the entire year. Moreover, there are no credits to use the psychic service too and it constantly shows “free” on the psychic button on home page of the app.

Yes!! I’ve been charged $19 three times now and I have no way of cancelling this! Honestly I don’t even remember getting this or even being interested in it.

Guys, if you’re being charged, it means that you’ve selected the paid offer without reading what you’re agreeing with. It’s on you.

If you actually read what you’re selecting before selecting it, there would be zero issues. I got the free trial, refused the paid offer, and wasn’t charged anything.

You can cancel the subscription if you download the app and then go into the setting and cancel the web subscription.

I was unable to find an unsubscribed link. I did the following so hopefully it worked.

Using the website:

1. find the help option
2. started a chat
3. typed cancel subscription
4. the bot then asked if I acces through website or app
5. then asked for my username and confirmed if found my account
6. then and said it was now canceled

Hopefully this worked

The coolest app ever! Very well-designed and pretty to look at. Don’t know if any of this stuff is even true, but it’s fun anyway.

Nebula? Ok here’s what you actually need to do, be super legalese about it, contact their customer support, and hammer home that at best their app is misleading and at worst it’s outright predatory. Inform them you intend on calling the bank and issuing a stop payment order if this is not resolved. They will try and avoid any refund of any nature, they’ll offer a half one with credits. Refuse that one, tell them you want your money back full stop. Point out that the “opt out” button or “skip” button is in ten point font floating over the much larger (buried in the code so it overlaps or it did the last time I checked when I had to fight the charge) “give us fifty bucks for nada” button.

Nebula is a predatory app, the user design is seemingly modeled to trick users into paying for things they don’t want.

also when I got scammed and redeemed my money, I pointed out that when I signed up I was signing up for “co-Star” they used a link that was masquerading as co-Star and I had no idea I signed up for nebula till I was charged

good luck be persistent

I originally signed up for this app for the free trial, and it automatically charged me for the annual sub scripting in the amount of $49.99. Don’t waste your time in downloading.

Don’t listen to people who are saying it’s a scam. If you read the terms and conditions and actually double-check what you’re agreeing to, you won’t get charged anything beyond what you intended to pay for. I guarantee you will enjoy the app more if you do. It’s quite fun honestly

Write a message in the support center. I was not able to find a place on the website to cancel. The website through the iPhone is terrible, I agree. And I was NOT going to download their app after I read through the terrible intro astrology report that was emailed to me.

my experience was bad and would suggest people stay clear of touching the ad that appears on Facebook.