Camera not genuine notification on my iPhone

Hey, I’m having the same issue. Well except now I can’t use my ultra lens so I can’t zoom out to .05 like I use to. I went to the Apple Store and they quoted 199 but THIS IS NOT MY FAULT THIS IS AN APPLE ISSUE I didn’t damage my phone or anything so I am very upset!

My phone has not had repair or replacement parts and is less than a year old so how do you fix this? I cannot be without my phone - why did this happen? My phone was ordered by APPLE and never had ANY replacements so HOW DO I FIX THIS - It is an APPLE PROBLEM

Mine is doing the same thing! I have done nothing to the phone. It’s a 13 pro plus, it’s in perfect condition. So frustrating!

I’m getting same message and all after I did an update. I can only zoom 1x to 5x on regular photo modes I used to be able to do .5x to 15x. Portrait mode used to have 1x and 3x. It’s stuck on 3x

Got same issue, phone never been replaced - happened after recently IOS update. Now camera is working but on picture mode is missing 0.5 optic and video mode it’s just switching back to 1x zoom.

Seems like this is happening to a lot of people. Wouldn’t be surprised if Apple designed this bug intentionally to get their consumers to fork over more money. Anyways I’m having same issue. Turned my phone on and went to my camera app to take a video of my son and it froze so I restarted my phone and that notification popped up. Can only use certain zoom types on the camera. Was working fine the day before of course. If this is happening to so many people then it’s pretty apparent that it isn’t a consumer handling issue, it’s the type of issue that gets Apple to recall all these phones or to issue an update to the cameras software to have it fixed…APPLE ISSUE NOT MINE

My phone and my daughter’s phone both did this today. Too much of a coincidence. This is a software issue and APPLE needs to fix it. I’m a bit concerned that I don’t see any comments from people who got the issue fixed by Apple, only people who were going to be charged a lot of money. This is a racket.

So I spent the day in the phone with Comcast and apple. They are denying this to the end. My phone is only a month old. Apple will repair out but I have to pay a fee. This is not the apple that they used to be. Their quality with iPhone 15 is horrible and making the customer pay.

This message can appear for two reasons:

• Your camera has been replaced by an unauthorized source.
• Your camera has failed in a way that your iPhone cannot verify that it is genuine.

If your camera was replaced and you are seeing that message, go back to where it was replaced and tell them to do it right.

If your camera was not replaced, you should have your iPhone examined. See iPhone Repair & Service - Apple Support

Mine does it too, never opened or had the phone repaired. Apple is buggin on their end and this is defiantly not a user error.

Yes I would understand that if the phone is a year or 2 old. This is brand new out of the box with this issue. Even after the update. You should stand behind your quality for a new item and exchange it. I am 100 miles from an Apple Store.

I have been facing the same issue for the past few days. I have a 13 PRO MAX that has never been opened or had any other issues. It seems like this is a problem that's recently gotten more and more common.

berlychelle wrote:

I have done update and it worked for about 1.5 weeks and now getting same error message.

You have a hardware problem with your camera. You need to have Apple evaluate it:

Genius Bar Reservation and Apple Support Options - Apple

M37dodge wrote:

Yes I would understand that if the phone is a year or 2 old. This is brand new out of the box with this issue.

If the phone is a month old, it's beyond the return period and no longer "new". If the phone is only a month old, and there is no user damage, it would be covered under warranty. So, either you didn't understand what Apple meant when they told you there would be a fee. Or, there is more gong on here than you are reporting. I'd suggest you contact them again.

Genius Bar Reservation and Apple Support Options - Apple

You should stand behind your quality for a new item and exchange it.

Why should I stand behind it? Neither I nor anyone else participating in this forum has anything to do with it. We're just fellow users.