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Microphone not working on iPhone 15 Pro Max

I just bought a iPhone 15 Pro Max, and suddenly I had this problem where the microphone in many apps does not work like in WhatsApp, Snapchat Instagram and other apps, but more importantly, the voice memos app. When I record a video on my iPhone the sound is clear, even when I record a front video, there is no problem with the sound so i ran a test for the three microphones( front, rear, bottom ) they all work great so I don’t understand where is the problem coming from ,especially that the phone is brand new. I just got it like three weeks ago. when making phone calls, it works . Does anyone know how to fix this problem please? I just got it brand new and it’s really frustrating to have this problem. I tried before to back up all my data and to reset my iPhone like a brand new phone but the problem persists ,but normally with the tests i did , It’s not a hardware problem.

iPhone 15 Pro Max, iOS 17

Posted on Oct 22, 2023 8:59 AM

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Posted on Jan 5, 2024 3:52 PM

Hello. I have 15pro max And THE SAME PROBLEM!!😫 calls is ok, video recording ok, but the messenger voices is very bad.

and I want to notice this problem come not from first day when I start using my phone, just after 1 month. I try everything but nothing is helping :(

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20 replies

Nov 5, 2023 12:11 PM in response to Bahaaziad

I’m having the exact same problem with an iPhone 15 except that it’s intermittent.


Siri won’t work, voice memos won’t work, Waze voice commands don’t work. Phone calls work just fine.


Then it suddenly all starts working again. Seems to be occurring on an almost daily basis.


Had an online session with apple support and they say everything works fine - because it was at the time working.


Very frustrating after shelling out big $$$ for this upgrade only to wish I still had my old iPhone.


Apple needs to investigate this issue and get it fixed.

Nov 16, 2023 2:50 AM in response to Bahaaziad

I have the exact same issue

I got the iPhone 15 and one minute the microphone is fine and suddenly it’s just gone and I cannot figure out how to get it back

its the most frustrating thing bc its so much easier to record rather than type when also on the computer but I have tried everything suggested to get it back

i did an update that the phone showed was needed and then the little microphone on text messaging, email and everything else just vanished

I am going to go into Tmobile and if they can’t figure it out I am going to trade the phone back

I like this phone but the microphone is essential to me

Does anyone have any ideas or solutions

Oct 24, 2023 3:49 AM in response to chuckbl

Hi , thanks for your reply, that’s exactly what i did , and i still don’t figure out how i encountered this problem. Many people out there say that they have the same issue , but i don’t know how they fixed it . I mean i should’ve stayed with my 14 Pro Max that still works absolutely perfectly, than struggling with a minor issue as the microphone. I hope that i can be given an efficient solution for this problem , because all i see in the internet or from apple specialists are all worthless solutions.

Thanks.

Feb 24, 2024 8:48 PM in response to Bahaaziad

the first time it happened i turned airplane mode off for a few minutes then back on and everything went back to normal for a few days. second time it happened i did the same thing and it worked again. now this 3rd time its happening airplane mode is not working. i have tried a force restart and that hasnt worked either. apple needs to look into this to get it fixed

Oct 23, 2023 9:40 AM in response to Bahaaziad

Hello Bahaaziad,


You'll want to verify that you used the steps below during your prior troubleshooting:


Clear the microphones
1. Remove any screen protectors, films, or cases from your iPhone.
2. Clear any debris from the openings of your iPhone. 

If people can't hear you on phone or FaceTime calls
1. Open the Voice Memos app. 
2. Tap the Record button , speak at the bottom of your phone, then stop the recording. 
3. When you play back the memo, you should hear your voice clearly.

If people can't hear you when you're using speakerphone 
1. Open the Camera app.
2. Record a video while speaking at the top of your iPhone.
3. Tap the camera chooser  to switch to the other camera. Then record another video while speaking at the top of your iPhone.
4. When you play back the videos, you should hear your voice clearly.


You can also find those steps in this resource: If the microphones on your iPhone aren't working - Apple Support


Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.


Take care.

Microphone not working on iPhone 15 Pro Max

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