My Rugby League Season Tickets Disappeared From Apple Wallet
I arrived at the Stadium last night and tried to access my Apple Wallet to present my Season Ticket, only to find it had disappeared! I tried switching off my phone to do a reset, but nothing changed and after a great deal of embarrassment trying to explain what had happened to a friendly Gate Steward, I was allowed entry but only after showing some of my expired tickets.
This was totally unexpected and I thought my Apple Wallet was really secure, and that once cards were in there, they couldn't be removed so I was worried that someone had hacked into my phone!
This morning, after giving the matter some thought and trying to understand what may have gone wrong. I tried to reload my Season Ticket into my Apple Wallet again, but even though it seemed that the process was okay, my Ticket did NOT appear in the Wallet.
I checked all my settings, such as VPN and Internet Security, etc., but even after turning everything off and repeating the reload process again, the Ticket was still missing. So I then decided to look at the Apple Settings and discovered a Wallet and Apple Pay tab, which further investigation revealed a Compatible Cards tab under ONLINE PAYMENTS. This tab was set to ON by default and underneath was an explanation about verifying cards are compatible with Apple Pay, but my Season Ticket is NOT a payment card and so I turned the button OFF to see what happened. Thankfully my missing Season Tickets were back in my Wallet, which is the reason for my post, as I know that others will be experiencing this identical problem and wanting to know how to fix it.
I know that I have never touched this particular ONLINE PAYMENTS button before, so I can only presume that it became selected to ON by default, following a recent IOS update. Hope this helps anyone with the same issue and thanks for reading.
iPhone 13 Pro, iOS 17