Mail auto shuts down on my iMac upon start up

My iMac mail upon start up auto shuts down


[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.13

Posted on May 8, 2024 7:35 AM

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Question marked as Best reply

Posted on May 9, 2024 6:43 AM

Thanks I just found this method fixed it:

Step 3: Reindex Your Mailboxes

Reindexing your mailboxes in the Mail app might solve the issue. To do so, you must delete the “envelope” files:

1 Control-click or right-click the Finder icon on the menu bar, then select 'Go to Folder.'

2 Copy and paste this path into the 'Go to Folder' box and press Enter:

~/Library/Mail

3 Navigate to Vx/MailData. (x indicates what Mail.app version you're running, e.g. 10)

4 Find and move these files to the Trash:

◦ Envelope Index-wal

◦ Envelope Index

◦ Envelope Index-shm

7 replies
Question marked as Best reply

May 9, 2024 6:43 AM in response to hcsitas

Thanks I just found this method fixed it:

Step 3: Reindex Your Mailboxes

Reindexing your mailboxes in the Mail app might solve the issue. To do so, you must delete the “envelope” files:

1 Control-click or right-click the Finder icon on the menu bar, then select 'Go to Folder.'

2 Copy and paste this path into the 'Go to Folder' box and press Enter:

~/Library/Mail

3 Navigate to Vx/MailData. (x indicates what Mail.app version you're running, e.g. 10)

4 Find and move these files to the Trash:

◦ Envelope Index-wal

◦ Envelope Index

◦ Envelope Index-shm

May 8, 2024 8:11 AM in response to Jimmer1076

Try and boot the Mac in the safe mode to see if the issues persists.


if they dont persist it is caused by a piece of external software, you might want to evaluate the external software installed to your Mac


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


May 8, 2024 8:59 AM in response to Jimmer1076

I have separate user account on same iMac and the mail side is good, this is message from failure, I tried to re-enter the library in Finder, no good either:

Process:               Mail [6732]

Path:                  /System/Applications/Mail.app/Contents/MacOS/Mail

Identifier:            com.apple.mail

Version:               13.4 (3608.120.23.2.7)

Build Info:            Mail-3608120023002007~1

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Mail [6732]

User ID:               502


Date/Time:             2024-05-08 08:22:48.890 -0600

OS Version:            Mac OS X 10.15.7 (19H2026)

Report Version:        12

Anonymous UUID:        97FE07DC-72D4-7D44-84A9-01D8BA7AC07B



Time Awake Since Boot: 410 seconds


System Integrity Protection: enabled


Crashed Thread:        2  Dispatch queue: MFEWSNetworkTaskHandler queue (QOS: BACKGROUND)


Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY


Application Specific Information:

dyld3 mode

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'EWS account returned a non EWSStore.'

terminating with uncaught exception of type NSException

abort() called


Mail auto shuts down on my iMac upon start up

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