“tracking” greyed out in settings

I have the same problem. Make sure you are “upvoting this discussion to get Apple support to realize this is affecting everyone and not individuals. If we are calling in individually it will take longer for them to realize there is a bigger problem than just one person. Also I use tracking for the Fetch app to earn points and I just sent them an email to say heads up because they’re going to start getting complaints too and as a company they will probably get a faster response than individuals. I just told them it’s due to the iOS update.

same here i use it for points and it out of nowhere happened overnight it must be something internally with apple i hope it gets fixed soon because it seems a lot of people are going through the same exact issue today

I have also spoken to tier two support who couldn’t understand why it was greyed out - “that shouldn’t happen”. He is going to ring me back on Monday after passing the issue to their IT technicians. Obviously unaware that this is happening to alot of people. Just logged out of Apple Store as you suggested and that has worked as a temporary fix.

had a few friends check theirs and all are greyed out looks like a wide issue, probably get fixed once apple notice.

The same thing happened to me on 5/16/24, over night. Was on the phone for hours with apple, three different techs, still no resolve. The first tech got it usable, but it went right back to being grayed out. Second tech, nothing, third tech advised I contact the app I was using. Really??? I did but have not gotten a response as yet. I am not a student or a business, and my birthday is correct in bothe the app and on my phone settings. I am beyond frustrated.

I just had the same problem pop up. I’ve tried all the fixes from the past and nothing has worked.

Same problems, just happened overnight. Tried all fixes I've found on the net and nothing worked. Running version 17.4.1

Same happened to me today suddenly stopped working, called apple support they had me reset all my settings, which caused nothing but a headache setting everything back up…. So don’t bother trying that solution.. stopped working soon as Apple ID logged back in

Same here. Spoke to support and there’s been no resolution.

Same for me, I thought it happened because just yesterday I got a new (refurbished) iPhone, and thought it had to do with settings. But just now logged out of the app store and now I can use the app again that requires tracking. Hopefully it will be fixed soon.

I just got off phone with the fourth apple support person today. Fourth person finally told me that it’s a known problem and currently under investigation. No timeline for resolution cuz they're still clueless (or at least the senior advisors haven't been told yet). She suggested that we check for system updates because it will likely be fixed via update, either major or minor (i.e. 17.5.1)

Same with regard to Apple Support

Please know as I was trying to troubleshoot on my end, I updated the iPhone. Not sure the allowing problem is part of the latest update because I was “greyed out” before installing.