macbook pro late 2012 shuts down randomly
Hello,
my macbook pro shuts down randomly. the apple store people checked everything but couldn´t find any problem. here is the result of etrechek:
EtreCheck version: 3.4 (420)
Report generated 2017-07-02 14:49:46
Download EtreCheck from https://etrecheck.com
Runtime: 1:54
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
macbook pro late 2012 shuts down randomly
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro10,2
1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 345
iCloud Quota: 2.61 GB available
iCloud Status: One pending file
Video Information: ⓘ
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 2560 x 1600
Disk Information: ⓘ
APPLE SSD SM128E disk0: (121,33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
ACME HD (disk0s2 - Journaled HFS+) / [Startup]: 120.47 GB (65.05 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Fotos (disk1s1 - Journaled HFS+) /Volumes/Fotos : 129.77 GB (63.88 GB free)
Physical disk: Built In SDXC Reader 129.77 GB (63.88 GB free)
System Software: ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Lookup]
/Library/Application Support/com.adguard.Adguard/kext
[not loaded] com.adguard.nfext (1.0.4 - SDK 10.11) [Lookup]
/Library/Extensions
[not loaded] com.google.filesystems.fusefs (0.3.0) [Lookup]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.2.1) [Lookup]
[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.1.0) [Lookup]
[not loaded] com.iospirit.driver.rbiokithelper (1.4.6) [Lookup]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Lookup]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Lookup]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Lookup]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Lookup]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 182 Apple tasks
[running] 94 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 39 Apple tasks
[loaded] 178 Apple tasks
[running] 101 Apple tasks
Launch Agents: ⓘ
[loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b da5e8832 - installed 2014-10-17) [Lookup]
[running] com.citrix.ReceiverHelper.plist (? 75b63b97 d422afdc - installed 2014-10-17) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 484f5457 e773f3d9 - installed 2014-10-17) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]
Launch Daemons: ⓘ
[loaded] PACESupport.plist (Shell Script ab6b5614 - installed 2013-02-01) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-15) [Lookup]
[loaded] com.adobe.versioncueCS3.plist (? 58041467 9b3e398d - installed 2007-08-10) [Lookup]
[loaded] com.barebones.authd.plist (? 7d7988a6 a8630d60 - installed 2013-03-02) [Lookup]
[running] com.bjango.istatserver.plist (? e1be6ad2 5ee815f7 - installed 2009-01-25) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-17) [Lookup]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (MacPaw Inc. - installed 2014-08-23) [Lookup]
[running] com.paceap.eden.licensed.plist (? b8fa6e6c 657c3954 - installed 2015-08-31) [Lookup]
[loaded] com.transcend.TSRecoverHandlerHelp.plist (Transcend Information, Inc. - installed 2015-12-19) [Lookup]
[running] com.transcend.TSSleepHandlerHelp.plist (Transcend Information, Inc. - installed 2015-12-19) [Lookup]
[loaded] com.transcend.TSTRIMHandlerHelp.plist (Transcend Information, Inc. - installed 2015-12-19) [Lookup]
[loaded] com.tunabellysoftware.DiskDietHelper.plist (Tunabelly Software - installed 2013-07-30) [Lookup]
[loaded] de.appgineers.Mountain.Helper.plist (Jan Linxweiler - installed 2015-12-20) [Lookup]
User Launch Agents: ⓘ
[loaded] com.divx.agent.postinstall.plist (? e4878fa f8208157 - installed 2014-07-22) [Lookup]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist (? b95c11ee b2403218 - installed 2010-04-11) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? a3fe359d b2403218 - installed 2010-04-11) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (MacPaw Inc. - installed 2014-11-04) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2014-11-04) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2014-11-04) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2016-12-11) [Lookup]
User Login Items: ⓘ
System Events Programm
(/System/Library/CoreServices/System Events.app)
ServerLoginView.nib Dokument
(/System/Library/PrivateFrameworks/PodcastProducerKit.framework/Versions/A/Reso urces/zh_TW.lproj/ServerLoginView.nib)
AirPort-Basisstation-Agent Programm
(/System/Library/CoreServices/AirPort Base Station Agent.app)
Mail Programm - Hidden
(/Applications/Mail.app)
iTunes Programm - Hidden
(/Applications/iTunes.app)
Safari Programm - Hidden
(/Applications/Safari.app)
Kalender Programm - Hidden
(/Applications/Calendar.app)
SpeechSynthesisServer Programm
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
CitrixFMDPrefPlugin Programm
(/Applications/Citrix/FollowMeData/CitrixFMDPrefPlugin.app)
Internet Plug-ins: ⓘ
LogitechHarmony: 2.0 (installed 2013-10-08) [Lookup]
Google Earth Web Plug-in: Unknown (installed 2014-12-16)
OVSHelper: 1.0 (installed 2010-12-09) [Lookup]
Flip4Mac WMV Plugin: 2.2.1.11 (installed 2008-08-15) [Lookup]
Silverlight: 5.1.50901.0 (installed 2016-10-18) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-07-02) [Lookup]
DivXBrowserPlugin: 2.2 (installed 2012-07-26) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-05-16)
Flash Player: 26.0.0.131 (installed 2017-07-02) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-11-03)
CitrixICAClientPlugIn: 11.7.0 (installed 2012-12-17) [Lookup]
AdobePDFViewer: 8.3.1 (installed 2011-09-14) [Lookup]
Gears: 1.0 (installed 2009-11-04) [Lookup]
GarminGpsControl: 2.9.1.0 Release (installed 2010-02-01) [Lookup]
JavaAppletPlugin: Unknown Check version
User internet Plug-ins: ⓘ
MRJPluginCarbon: 1.0.1 (installed 2002-09-03) [Lookup]
Unity Player: UnityPlayer version 1.6.2 (installed 2007-12-23) [Lookup]
Safari Extensions: ⓘ
[disabled] Facebook Photo Zoom - Regis Gaughan - http://www.regisgaughan.com (installed 2014-08-02)
[not loaded] Instapaper Article Tools - ElasticThreads - http://elasticthreads.tumblr.com (installed 2011-09-15)
[enabled] Duplicate Tab Button - Thiemo Gamma - http://thiemo.ch/ (installed 2012-07-28)
[enabled] Close All Tabs - Sodeso - http://www.sodeso.nl (installed 2010-08-14)
[disabled] DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (installed 2014-07-22)
3rd Party Preference Panes: ⓘ
Citrix ShareFile Sync (installed 2012-11-14) [Lookup]
Flash Player (installed 2017-06-15) [Lookup]
Launchpad-Control (installed 2011-07-29) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
ACME HD: Disk size: 120.47 GB Disk used: 55.43 GB
Destinations:
Time Machine-Backups [Local]
Total size: 499.76 GB
Total number of backups: 33
Oldest backup: 16.07.12, 20:21
Last backup: 24.05.17, 11:59
Size of backup disk: Excellent
Backup size 499.76 GB > (Disk size 120.47 GB X 3)
WD Backup [Local]
Total size: 999.83 GB
Total number of backups: 7
Oldest backup: 01.09.16, 17:05
Last backup: 30.06.17, 08:43
Size of backup disk: Excellent
Backup size 999.83 GB > (Disk size 120.47 GB X 3)
Top Processes by CPU: ⓘ
65% mdworker
64% mdworker
8% iTunes
5% kernel_task
5% WindowServer
Top Processes by Memory: ⓘ
688 MB kernel_task
160 MB iTunes
111 MB mds_stores
92 MB WindowServer
74 MB assistantd
Top Processes by Network Use: ⓘ
Input Output Process name
166 KB 3 KB com.apple.geod
73 KB 53 KB mDNSResponder
63 KB 34 KB iTunes
10 KB 18 KB usbmuxd
9 KB 14 KB apsd
Top Processes by Energy Use: ⓘ
7.70 WindowServer
6.32 iTunes
1.10 opendirectoryd
0.86 akd
Virtual Memory Information: ⓘ
5.33 GB Available RAM
3.29 GB Free RAM
2.67 GB Used RAM
2.04 GB Cached files
0 B Swap Used
Software installs: ⓘ
Adobe Flash Player: (installed 2017-07-02)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-07-02 14:46:41 Last shutdown cause: 0 - Power loss
2017-06-30 08:37:18 backupd High CPU use [Open] [Details]
Files deleted by EtreCheck: ⓘ
2017-07-02 14:09:15 - ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist - Unknown
2017-07-02 14:09:15 - ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist - Unknown
2017-07-02 14:09:31 - /Library/LaunchDaemons/com.MacUpdater.agent.plist - Unknown
2017-07-02 14:09:31 - ~/Library/Safari/Extensions/gophoto-it.safariextz - Unknown
2017-07-02 14:10:46 - com.adobe.ARM.[...].plist - Unknown
MacBook Pro (Retina, 13-inch, Late 2012)