Return a damaged Apple charger

Question

Return a damaged Apple charger

Hello,

*** this is my purchase. However, my girlfriend used one plug and wire and within 6 days it stopped working. I thought maybe she misused it but yesterday my plug and wire stopped working. I am really disappointed! The quality of apple charger should have lasted longer at least for 1 or 2 years. As I am luckily complaining within two weeks I do demand a full refund. I will also return the damaged items back if you cover the cost of sending back to you.

This complaining system is also not useful. I can't even find to return the damaged charger option?!?

I am kindly asking you to help me here.

Best regards,

Janakan

***@hotmail.com

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Gepostet am 11. Apr. 2022 12:37

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Answer 1

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Mercutio

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11. Apr. 2022 12:46 als Antwort auf janakan

Hey janakan,

a phone call with the guys at the Apple Support Team might clear the matter off the table – 0800 6645 451 or 0800 2000 136, both numbers are free in Germany, Monday through Friday from 9 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m 🍎

Cheers

Manfred

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Answer 2

11. Apr. 2022 13:51 als Antwort auf janakan

If you've bought items in Switzerland you'd contact the seller or the Apple support team in Switzerland

--> Apple für Support und Service kontaktieren - Apple Support (CH)

and all posts in the community are readable/commentable to every registered member of the community – which are mostly volunteer Mac users not employed by Apple – as well as to the moderators employed by Apple.

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Answer 3

11. Apr. 2022 12:51 als Antwort auf Mercutio

Hi,

I am living in Switzerland and do not have phone contract to call your German team. Perhaps, someone can contact me by e-mail. I am working from early morning till late. By the time that I come home, I do not have the time to go and find your support team. There is absolutely no contact centre for the items that I purchased.

I kindly request that this issue gets sorted asap. I would like to have my refund as I am within the notice time and you should also cover the return cost for the items as I am not willing to pay anything extra out of my pocket.

Also, on that is this post public or private?

Br,

Jana

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Return a damaged Apple charger

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