Refund for unknown purchase
Hi, dear Apple Support Community. I received a payment which I can’t find and I didn’t do. How I can find out and receive refund .
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Greetings!
We appreciate your post in the Apple Support Community. I'm sorry to hear about the unauthorized purchase. To address this, please follow these steps:
- Check your Apple ID account activity: Go to "Settings" > "iTunes & App Store" > "Apple ID" > "Purchase History."
- Review your purchase history for unauthorized transactions.
- Contact Apple Support through their website and explain the situation with transaction details.
They will assist in investigating and requesting a refund. Ensure your Apple ID security by changing your password and enabling two-factor authentication to prevent future unauthorized purchases.
For English speakers, we have a dedicated community right here: discussions.apple.com. Since your message is in English, we warmly invite you to join us in that community.
Thank you!
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